Lawrence Noronha

Experience

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  Kingfisher Airlines

  Aug 2010 - Dec 2011

  Guest Services Agent & King Club Agent

  • Assisted passengers with self-service check-in kiosks• Inspected and verified passenger documentation• Issued boarding passes and rescheduled passengers affected by flight interruptions orcancellations• Manage passenger baggage processing including handling and fee calculation if applicable• Assisted passengers as needed through arrival and check in processes including support forpassengers with special requirements such as unaccompanied minors (UM), VIP passengersand passengers needing wheelchair assistance• Directed passengers through Customs, Immigration, and quarantine as required• Made public address announcements as required• Assisted colleagues in other areas of the airport to ensure that wheelchairs, strollers and gatechecked bags (cleared through security) are made available for loading upon departure anddelivery to passengers upon arrival• Complied with Kingfisher Airlines Standard Operating Procedures (SOP’s)• Operated computers and specialist equipment such as baggage scanners and airline specificsoftware.• Produced work-related documentation when required.• Maintained the highest standards of safety and security at all times.• Responsible for making and maintaining of flight reports, top flyers, daily enrollment count, redemption report and station sales report. Show less

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  Rental Solutions and Services

  Aug 2012 - Mar 2013

  Customer Service Administrator

  • Schedules, directs and provides support for HVAC technicians to meet service demands and customers’ expectations.• Coordinate and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department.• Specified and made sure that the required parts are ordered in timely fashion to ensure work deadlines are met.•Overseen assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy• Worked with other departmental managers to meet company and departmental goals and objectives• Performed other tasks and responsibilities as required to maintain efficient department operations. Show less

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  Coyne Airways

  Apr 2013 - Nov 2021

  * Analyzing Monthly data to understand competition and current standing in the Market.* Reporting Quantitative data to top management weekly (New clients, number shipments booked, weekly profits , delays, alerts)* Liaised with account managers and other department heads to ensure timely shipping* Negotiated rates with carriers with regards to new SPA agreements / Renewals and co-load opportunities explored.* Coordinating with existing international Partners/ GSA's to expand business.* Identifying areas to improve air freight operations. Show less * Ensure accurate and timely data entry into our operating system.* Ensure a smooth and timely process flow regarding the air Import department.* Accurate and timely data entry into the operational system.* Track and trace of all air Import files and report the status/updates internally and to the customers.* Ensure that customer’s freight are delivered on timely base.* Ensure documents are timely sent to customer or broker for customs purposes.* Ensure accurate and timely client and vendors billing.* To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards.* Consistently work on maintaining good understanding, communication and relationship with our customers, airlines, trucking companies and others.* To make sure that we meet our internal and external compliance regulations /standards at all times and that this is according to UAE government regulations.* Fully understand the air import process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive.* Ensure all customers standard operating procedures are followed and updated in the Standard Operating Procedures (SOP).* Meet KPI standards, as per the company’s procedures/customs requirements.* Timely response on emails from customers, suppliers, carriers and our internal network. Show less

  • Market Manager - Africa & Customer Service Supervisor

    Feb 2017 - Nov 2021

  • Customer Service Officer

    Apr 2013 - Nov 2021
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  Astral Aviation Ltd

  Dec 2021 - Apr 2024

  Business Development Manager- Commercial

  *Negotiate and Issue charter contract with Clients and Charter brokers while maximizing revenue and Profitability*Monitor and Manage all Operational activities related to Charter flights.*Preparing and Maintaining records of all Charter contracts while ensuring all payments have been recieved.* Identifying new lanes and offering clients flexible charter , Part-Charter, schedule + Part/Full charter solutions.* Gathering Market intelligence and data to make a sound decision in order to secure a contract.* Preparing reports for the Management and striving towards maintaining a healthy win ratio.* Developing Key client relationships , updates and offering ADHOC charter oppertunities.* Preparing , Implementing UAE Tarriff rates for schedule flights and approval of Spot rates.* Coordinating with HQ on onward space availability , rates and connectivity on transit routes.* Managing Accounts , Operations and flight control team to ensure payments, coordination of delivery, handling , movement and permits processes are completed Show less

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  Magma Aviation

  Apr 2024 - now

  Commercial Manager