Experience

• 

  Nationwide insurance

  May 1996 - Sept 1997

  Level i claim representative

  Property claims representative.

• 

  State farm ®

  Sept 1997 - now

  Lead a team of claim professionals in the Raleigh-Durham market area. Manage Home and Commercial claims and serve as lead catastrophe response team manager for the State of North Carolina. Second-line leadership position with responsibility for in-office claim operations, servicing customers across the former Mid-Atlantic Zone. Led start-up operations in Newark, OH and Tempe, AZ, as well as established operations in Charlottesville, VA and Frederick, MD. Property claims representative with responsibility for primary catastrophe response in the Mid-Atlantic market area. Claim Team Manager with responsibility for leading catastrophe response for both Fire and Auto operations across the U.S. Fire and Auto Catastrophe operations, field and in-office Property damage/bodily injury/complex auto claims

  • Claim Team Manager

    Mar 2013 - now

  • Leadership Development Associate

    Sept 2014 - Jan 2016

  • Claim Representative

    Sept 2010 - Mar 2013

  • Catastrophe Team Manager

    Mar 2006 - Aug 2010

  • Catastrophe Claim Representative

    Jul 2000 - Mar 2006

  • Auto Claim Representative

    Sept 1997 - Jul 2000