Experience

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  Ibm india private limited

  Nov 2014 - Jul 2018

  Windows and vmware administrator
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  Hcltech

  Jul 2018 - Aug 2020

  Working as a Linux Server Administrator who provides operational support, IT Infrastructure components like Compute (Physical & Virtual), Network Security, and monitoring over the High Paced tool like EM7 and Splunk. Polling server information to identify the Health check with the help of Dynamic App aligned working on basis of SNMP concept.Improves client references by writing and maintaining documentation.Participates in development of client training programs by identifying learning issues; recommending instructional language.Managed day to day Server activities and end user requests.Managing Basic Windows issues like storage, utilization, physical disk space, logon failure issues, domain trust issues, shared drive mapping.Added and removed users accounts, provide the access as per requirement through Active directory.Patching of the servers with latest patches for regular maintenance activity.Resolving and troubleshooting performance issues. Working on Internal/external escalation matrix for customers/vendors for Incident Management and good understanding of ITIL process with ITIL certified Foundation (2019).Sanity Checks for the Application ServerAccommodates client disabilities by recommending devices and techniques.Improves system performance by identifying problems; recommending changes.Managing web tickets raised by the clients.Worked on Tools like:Spolunk | EM7 | Coral | BMC Remedy | Snow | Show less

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  Kyndryl india

  Sept 2020 - Sept 2022

  Technical services specialist

  Supporting Bank client and their Windows/ Virtual Machines, worked on Linux.Providing support to 8000 + servers of Client, clients projects planning and implementation.System Administration on VMware, Windows, HP, IBM.Managing Windows system running on VMware.Upgrading, installing, and configuring application software and computer hardwareTroubleshooting and providing technical support.Creating and managing system permissions and user accounts.Performing regular health check and day to day monitoring.Managing the VCenter Inventory, ESXi hosts validation/ troubleshooting, VM health check andsending reports.- DRS configuration, HA, snapshot, VMotion, Storage Vmotion.Working on multiple issues on the day to day work activity, scheduling change for the configurationchanges as required.- installation of software, veritas replication on windows server.- Server Break-fix issue.- Cluster Failover via veritas enterprise.- Backup issue.- Working with multiple vendors like Microsoft and VMware, HP and IBM.- Performing hardware replacement with the Field engineer Show less

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  Tata consultancy services

  Sept 2022 - now

  It-analyst (senior vmware engineer)

  ✓ Managing the PAN India/ International Infrastructure of the client.✓ Coordinating with the location IT team for mitigating Data center Amber issues, Hardware/O.S Upgrade, Patching,Daily BAU.✓ Leading VMware Team.✓ Providing RCA for the critical issues.✓ Joining client calls, understanding the requirement and implementing the Plan.✓ Implemented HCX L2 extension via Google cloud.✓ Maintaining reporting for customer budget and capacity Planning.✓ Good Understanding of vROPS.✓ Exceeded customer satisfaction by finding creative solutions to problems.✓ Collaborated with cross-functional team to define features and build powerful and easy-to-use products andcustomer-facing workflow tools.✓ Planned and completed group projects, working smoothly with others.✓ Displayed strong telephone etiquette, effectively handling difficult calls with Customer.✓ Provided excellent service and attention to customers when face-to-face or through phone conversations.✓ Recognized by management for providing exceptional customer service.✓Maintained updated knowledge through continuing education and advanced training.✓Maintained open communication with team members and stakeholders, resulting in successful project outcomes.✓ Identified needs of customers promptly and efficiently.✓ Understood and followed oral and written directions.✓ Assisted with customer requests and answered questions to improve satisfaction.✓ Configured VLANs for secure communication between physical networks and virtual machines.✓ Provided hands-on training to team members regarding VMware administration processes.✓ Configured and managed VMware Clusters with HA and DRS.✓ Strong Understanding and worked on Distributed Switch.✓ Responsible to configure, upgrade and troubleshoot VCenter, ESXI and VM related issues.✓ Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.✓ Logs Analysis. Show less