Tayla Fawcett

Experience

• 

  Zarraffa's Coffee

  Jun 2015 - Jul 2019

  Supervisor

  Supervisor position for 4 years in a fast-paced coffee franchise. Extensive customer service experience, from establishing a loyal customer base to conflict management and resolutions. Experienced in opening the store independently and unsupervised, taking orders through computer-based point of sale and EFTPOS systems, upselling and promoting items, cash handling, till balancing, making beverages and working in a high-pressure environment. Working together with supervisors, baristas and staff members to achieve fast and quality service and to meet daily and weekly store tasks (to meet regular store audits) Show less

• 

  ANZ

  Jul 2019 - now

  Personal banker and teller role in the Warwick (4735) branch. Tier II accredited and RBI course completed 10/2019. Duties primarily include telling, over the counter enquiries, providing digital education and solutions, making contact with customers over phone, performing A-Z reviews and establishing a trusting relationship with these customers. I use the banker desktop, Iknow and CAP systems to achieve this. I always strive to meet customer expectations, improve their financial wellbeing and provide a great experience from entering the branch or from the first point of contact and to continuously build on that experience. Show less

  • Senior Banking Consultant

    Oct 2022 - now

  • Banking Consultant

    Nov 2021 - Oct 2022

  • Personal Banker

    Jul 2019 - Nov 2021