Steve J.

Experience

• 

  Maersk Line, Limited

  Jun 2011 - Dec 2013

  3rd Officer
• 

  Binary Tree IT Solution Pvt. Ltd.

  May 2014 - Mar 2016

  Client Services Manager
• 

  Teleperformance India

  Sept 2016 - Sept 2020

  Human Resources Business Partner
• 

  GAMMASTACK

  Sept 2020 - now

  In my role as a Client Relationship Maestro, I artfully blend the precision of strategy with the symphony of connection to foster and fortify client relationships. My responsibilities span the meticulous management of client accounts, ensuring their performance harmonizes seamlessly with expectations. With the grace of a conductor, I compose a symphony of communication, delivering timely updates and insightful notes to keep our clients in perfect rhythm with industry trends. My dedication lies in crafting not just satisfaction, but enchantment for our clients, harmonizing their feedback into a continuous crescendo of improvement. As the conductor of a talented team of client relationship managers, I set the tempo, nurture their skills, and harmonize our collective efforts with our company's mission.Moreover, I extend my maestro's touch to the financial realm, taking care of the company's client finance department with diligence and precision. My data-driven baton guides decisions, while my conflict resolution prowess restores harmony when needed. I'm continually refining our processes, orchestrating retention masterpieces, and conducting the budget with a keen eye for efficiency. In my multifaceted role, I transform client relationships into an enchanting performance, contributing to our company's professional crescendo and ensuring financial harmony for both our clients and our organization. Show less

  • Head of Customer Relationship Management

    Sept 2022 - now

  • Client Relationship Management Manager

    Sept 2020 - Sept 2022