Muayad Hendi

Experience

• 

  Ministry of Health Saudi Arabia

  Sept 2008 - Aug 2009

  Lab technician

  After completing the diploma, I was working as part of the mandatory Medical training program for healthcare graduates in Saudi Arabia. I’ve Worked in the laboratory Department and my tasks included:Samples labeling check and Lab results indexing and categorization.Routine Laboratory tasks which includes peripheral blood slides preparation and interpretation, biochemical tests for microscopic identification, cardiac enzymes, detection of abnormal cells, blood and urine culture, ELISA and PCR testing.Supervision of diagnostic and medical research activities. Show less

• 

  The Bangalore Hospital

  Oct 2010 - Oct 2011

  Volunteer Staff

  Worked in a community service program in India to assist the low socioeconomic class people to gainaccess to healthcare services within the hospital. The aim was to bridge the gap between the number ofIndians who have not access to hospital due to poverty among other problems.

• 

  First State Home Healthcare Inc

  Dec 2014 - Dec 2015

  Health Administration Assistant

  Maintenance and indexing of Patient Files.Directly Responsible of the senior Patient social programs and recreational activities planning.Field check visits with and as a social worker for geriatric Patients.

• 

  Dr. Sulaiman AL Habib Medical Group

  May 2016 - May 2017

  Outpatient Department Operations supervisor

  Enhanced performance output by heading comprehensive out patient’s training for 23 staff members enlightening best approaches. Streamlined workflows by coordinating and managing operational activities of subordinates and employees relating to employment, compensation, labour relations and employees’ relations.

• 

  Bupa Arabia

  May 2018 - May 2019

  Sr. Officer Mega Account Medical Care unit

  Actively monitored daily policy and medical rejection cases and highlighted overutilization and fraudulent pattern in cooperation with pertinent stakeholders, such as medical Preauthorization within the Company and the provider’s network. Improved outcomes and ensured quality assurance by realizing net promotor score (NPS) in order to detect vulnerable areas and ambiguities and implement Kaizen fixation along with focal improvement (FI). Conducted Analytical Scrutiny and Data archiving with direct coordination with Medical information System (MIS) team. Show less

• 

  Wadi Makkah

  Jun 2018 - May 2020

  Assistant Project Manager

  Realize set aims by leading and coordinating several key projects in collaboration with Ministry of Health (MOH) including, assignments concerning scholastic health, and health empowerment for targeted groups and individuals. Efficiently contributed in conducting National health survey relating to the part of WHO program. Performed end-to-end Neisseria and meningitis screening, comprising SARA and HeRMS data inspection during Hajj season in association with Mass Gathering Medicine.

• 

  Beam Consultancy and Research Company

  May 2020 - Nov 2021

  Regional Project Manager

  Deliver quality results by co-supervising, co- administrating, and managing the overall facets of projects with Makkah Valley, including two years project of National health survey. Achieve targeted milestones by actively overseeing day-to-day operations, including planning, scheduling, and implementing updated procedures in adherence with set standards and policies. Gain optimal outcomes by conducting a Saudi Arabian Banking Customer satisfaction study and transparency survey in Saudi Arabian Monetary Authority (SAMA). Worked on several RFP projects for various companies: Managed,researched, wrote and edited multiple product responses for RFPs, RFIs and RFQs. Show less

• 

  Qassim Health Cluster | تجمع القصيم الصحي

  Mar 2021 - Jun 2021

  Business Transformation Consultant

  I have been directly operating and reporting to the CEO, during this time I was responsible for setting strategies, and implementing the transformation parameters after analyzing the areas of improvement and testing the laid processes. moreover, I was supervising the gating process in line with the Health Holding Company project vision and mission.I have also reinforced and supervised the health sector transformation execution plan.

• 

  Social Development Bank (SDB)

  Dec 2021 - now

  • Organizing programs and activities in accordance with the mission and goals of the organization.• Developing new programs to support the strategic direction of the organization.• Creating and managing long-term goals.• Developing a budget and operating plan for the program.• Developing an evaluation method to assess program strengths and identify areas for improvement.• Writing program funding proposals to guarantee uninterrupted delivery of services.• Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.• Implementing and managing changes and interventions to ensure project goals are achieved.• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.• Producing accurate and timely reporting of program status throughout its life cycle.• Analyzing identify , asses and mitigate program risks. Show less

  • Director Marketing Communications

    Jan 2024 - now

  • Market Research Manager

    Jan 2023 - now

  • Program Manager

    Dec 2021 - Jan 2023