Experience

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  Icici lombard

  May 2008 - Jun 2015

  • Analyzing and preparing business performance/ claims trend/ competitive landscape reports• Working on both architectural and functional issues with cross-functional teams to achieve integration and clean business flows for projects of varying nature• Initiate, drive and control product launch projects to ensure timely delivery of agreed specifications. Manage all aspects of the marketing plan (product/pricing offer, promotion, training, claims process and development of user documentation).• Establish tie-ups with third-party products• Meeting vendors to finalize BRS (Business Requirement Specification) including User Test cases for new development • Reviewing wireframes and inter-system integration logics• Reporting deviations and submitting RCA ( Root cause analysis ) for making process error free• Accompany personnel on sales calls, to assist in explaining a particular product in finer detail to any client• Arranging for optimum RI arrangement to maintain targeted overall loss ratio• Focusing on risk accumulation and changing of underwriting guidelines to act proactively• Over-viewing and auditing product constructs, quotes and marketing collaterals• Working on Media Queries with respect to product and marketPROJECTS• Part of 'Brand Evaluation Committee' to study Home insurance distribution network, areas of growth and opportunities• Re-insurance Catastrophic - XOL• Product Launch with new claims guidelines for better customer relations• Loss control measures in Card portfolio• Products - Home Insurance, Card Insurance, Personal Accident Show less • Product-channel combination to sell the right plan; Client/ Channel partner visits• Providing HNI quotes by analyzing individual risks• Process designing/ modification for existing and new relationships• Developing training modules and providing product and system trainings• Conducting Sessions with vendors to finalize BRS (business requirement specification) for new development • To ensure facilitation of testing with regards to environment and infra-structure in coordination with IT• Managing audits and co-ordination with compliance & legal team• Designing and updating ready to use excel based calculators & FAQs for time management at sales and customer supportPROJECTS• New product filing with advanced covers and services• Product development in pathfinder software (policy administration system) and website (www.icicilombard.com)• Manpower reduction and Quality Improvement through improved process designing• Business continuity planning in case of disaster Show less To identify, analyze, design and deliver product opportunities and solutions to achieve organization's objectivesIdentifying the requirements of customers and developing product strategy in consultation with internal teams and different client organizationsWork with marketing team in product packaging and product positioningCoordination with claims team and client for on-time resolution of claimsActivities/Projects:Business Correspondent Model (of RBI) for providing insurance to rural customers at doorstep in coordination with ICICI Bank and with the help of business correspondentsE-disha project to provide insurance through CSC portals.Weather based crop insurance Show less

  • Product Manager

    May 2008 - Jun 2015

  • CSM(Underwriter) - Home Insurance

    Apr 2011 - Mar 2013

  • CSM - Cattle Insurance

    Aug 2009 - Mar 2011

  • Relationship Manager

    May 2008 - Jul 2009
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  Iffco tokio general insurance co. ltd.

  Jul 2015 - now

  I am working in Product Development department. Product Development

  • Deputy General Manager

    Oct 2022 - now

  • Chief Manager

    Oct 2018 - Sept 2022

  • Senior Manager

    Jul 2015 - Sept 2018