Alexandra Balaj

Experience

• 

  Bibliocarti.com

  Mar 2014 - Oct 2014

  Editor
• 

  Raiffeisen Bank Romania

  Mar 2014 - Apr 2014

  Intern
• 

  Captain AV Nickles Inn

  Jun 2014 - Oct 2015

  • Assistant Manager

    Jun 2014 - Oct 2015

  • Assistant Manager

    Jun 2014 - Oct 2014
• 

  Amazon

  Jan 2016 - Aug 2021

  Leading responsibilities- managing end-to-end onboardings for new programs and marketplaces for EMEA Compliance; - managing worldwide projects to ensure that the business objectives are met; coordinate with different teams to meet the project goals- managing daily inflow; handling backlogs and spikes and constantly reporting to the stakeholders the status of the project;- acting as a global owner for the standardization of the SOPs;- creating weekly and monthly business reviews and presenting reports to the stakeholders.Learning and training responsibilities- supporting the launch programs of new EMEA Compliance nodes by organizing end-to-end on-site/call conference training and workshops events (defining activities, schedules, audience, training and mentoring materials, post-events metrics to measure the impact etc.) - creating training materials and learning plans for all the tasks operated within the team; delivering training for new hires, ensuring fast ramp-up periods for them- Business English and Culture Awareness training, New Hire Induction training for the Compliance departmentQuality Assurance responsibilities - ensuring the quality standards are entirely met by taking corrective and preventive actions - designing QA framework, i.e. e creating checklist and sample methodologies Show less Training and mentoring responsibilities- Creating training materials and mentoring plans- Delivering trainings, i.e. Business English and Culture Awareness, C-Ops Induction for new hires- Training and mentoring new hires, ensuring fast ramp-up periods for them.Leading responsibilities- Handling escalations for a team of 4 people- Allocating the daily work volumes for the team- Handling backlogs and spikes and constantly reporting to the stakeholders the inflow status- Owning the standard operations procedure for the EMEA Food Safety team - Representing Food Safety team in the meetings with the stakeholders.Food Safety responsibilities- Reviewing and classifying customer feedbacks with food safety issues for Spain, France and UK Marketplaces on a daily basis- Reviewing organic and GFSI (Global Food Safety Initiative) food certificates for vendors and sellers - Investigating food safety incidents reported by customers and taking preventive actionsKPIs improvement responsibilities- Adapting Amazon tools to the Food Safety team’s needs in order to save time and improve quality results and customer satisfaction- maintaining SLAs Quality Assurance responsibilities - Daily quality check for the Food Safety team Show less - Populating and proposing content for the product catalogs on the Amazon websites;- Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow;- Participating in the identification and correction of catalog errors; investigating catalog related complaints;- Creating reports regarding work received and work performed;- Resolving problems that appear on the supply chain and help improve inventory health;- Flag any updates received from stakeholders on process to Lead/Manager;- Training and mentoring other Associates;- Participate in process related meetings/calls. Show less

  • Process Expert

    Dec 2018 - Aug 2021

  • Sr. Compliance Associate and Trainer

    Apr 2017 - Nov 2018

  • Catalog Associate

    Jan 2016 - Mar 2017
• 

  Amazon

  Oct 2021 - now

  - coordinate the expansion of the food programs into new EU stores by working with Legal, Tech, Content and Operations teams[saving $0.5 MM/year] - implement process improvements by working with Tech and Operations team leading to $ 200 MM/year business enable- lead the annual audits in Luxembourg to demonstrate that the organic food business is compliant with the EU Legislation and support the control bodies with traceability data and documents [business enable of $440 MM/year]- collaborate with public authorities and Operations teams to take action on non-compliant selection and mitigate the safety risk on the customers- work with internal teams to identity risk signals for food categories and design new programs to reduce the safety risk- build communication mechanisms to support stakeholders with business data and program updates Show less

  • Food Safety Program Manager

    Jun 2022 - now

  • Sr. Process Expert | Food Safety Compliance | EMEA

    Oct 2021 - Jun 2022