Yahya Al Malki

Experience

• 

  Mövenpick Hotels & Resorts

  Jul 2011 - Jun 2016

  Front Office Supervisor
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  Conrad Makkah

  Jun 2016 - Apr 2019

  Duty Manager

  • Responded to guest questions and inquiries using hotel and local area knowledge to provide helpful recommendations.•Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.•Maintained high standard of accuracy and quality in data entry and record keeping•Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, deposits and cash float.•Oversaw minimum one front desk agents in providing smooth and efficient service in compliance with hotel brand standards. Show less

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  DoubleTree by Hilton

  Apr 2019 - Jul 2021

  Night Manager (Pre Opening)
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  Shangri-La Jeddah

  Aug 2021 - Nov 2022

  Night Manager (Pre Opening)

  Organized briefing for night shift start to follow instructions.•Led employees during night shires to deliver outstanding customer service and comply with qualityhandled customer complaints calmly and professionally to maintain hotel reputation.•oversaw front desk operation and trained team to handle high volume work with professionalism and accuracy.•Maximised occupancy rates by optimising reservations and housekeeping processes. •coordinated strategies to protect hotel property, staff and guests.•Assisted with check-ins, check-outs and reservations to support front office operations.•Monitored quest activities to provide fruitful experience.•conducted night audits to balance reports and reconcile cash drawers.•kept back of house accounts and records updated, enabling clear performance montories.•scheduled meetings with FO Management to discuss productivity and employee morale issues.•Mentored and trained staff on quality service delivery, company policies and problem resolution.•coached front office team in delivering smooth and professional reception services.•Formulated and submitted summary reports to management•Performed concise and accurate handovers to day manager at end of shift. Show less

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  Choice Hotels Saudi Arabia

  Nov 2022 - May 2023

  Cluster Front Office Manager

  • Clarion Hotel Jeddah airport with 200 rooms. • Comfort hotel Jeddah king road 125 rooms

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  Joudyan Hotels

  May 2023 - May 2024

  Front Office Manager (Pre Opening)

  Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items.•Created reports and documents as requested by the office manager.•Ordered office supplies and equipment, ensuring that the office was adequately stocked.•Trained and managed a team of front office staff to ensure the highest standards of customer service. •Coordinated the daily operations of the front office, ensuring that customer orders were processed and delivered on time.•Maintained high standards of accuracy and quality in data entry and record-keeping.•Enhanced guest experience by anticipating needs and preferences, resulting in fewer complaints.•Updated office management on team's activities and progress in weekly meetings.•Managed, trained and developed front-office staff to consistently exceed individual and the company performance KPIs.•Maintained brand image by monitoring appearance, standards and performance of front-office staff. •Supported team members in handling complex quest inquiries and concerns, to achieve positive outcome. •Maximised front desk efficiencies by producing well- structured comprehensive training manuals. Show less

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  Kempinski Hotel & Resort Sariya, Yanbu - Red Sea

  Jan 2025 - now

  Front Office Manager (Pre opening)