Andrew Stockwell

Experience

• 

  Telefónica UK

  Sept 2005 - Jun 2013

  When I first started the majority of my role was based around data entry. At every opportunity I moved around the team to get a wider knowledge of how Resource Planning works. I became the only site administrator on the team and not only completed all my own work within the set deadlines but managed my time effectively; which enabled me to take on ad-hoc project work. In this post I was responsible for generating cost savings of around £2,000 by reviewing processes; allowing them to run smarter and ultimately save time. During my time in this post I was successfully seconded into the Training Scheduling Analyst job for eight weeks. This role involved liaising with key stakeholders, negotiating training requirements, challenging and pushing back when necessary. عرض أقل

  • Resource Planning Analyst

    Jan 2012 - Jun 2013

  • Resource Planning Administrator

    Sept 2005 - Jan 2012
• 

  Capita

  Jul 2013 - Jan 2025

  • Responsible for Business Planning for the largest department on the VMO2 partnership.• High pressure and high stress environment often with tight deadlines but I keep a calm, relaxed and confident approach to deal with the stress which works well. I use my excellent organisational skills and ability to multitask to manage workload and pressures.• The role requires a high competent level of financial, commercial, and strategic judgment. I have strong analytical skills and I am always looking to innovate to new solutions and outcomes.• Attention to detail, data collection and data visualisation are personal strengths which I utilise in this role.• The role required skills in risk management. Where I Research, plan, and execute solutions to mitigate and reduce the impact of risks and issues.• I have strong relationships with all parts of the business which I regularly nurture to ensure if I, or they, need support we can work together effectively.• I have excellent written and oral communication skills.• I regularly complete impact assessments and build scenarios to innovate and drive efficiency within my area.• Close working relationship with my managers and encourage them to delegate work or responsibilities to me for my development. And I actively delegate to my team to reduce my workload and aid their development. عرض أقل • The main aim of the secondment was to transition the contract from one system to a new system while researching, planning, and executing solutions in an efficient way while using my knowledge in service improvement, which I developed through my extensive experience and completing Lean Six Sigma Yellow belt and Prince 2 foundation and practitioner.• Attention to detail, data collection and data visualisation skill were consistently utilised in this role. • Risk and Issue Management was central to the role to ensure successful execution of the solution.• Senior planning representative at key meetings, i.e. SLT, client strategy reviews, cross functional sessions.• Working across the planning team(s) to coordinate transition and transformation across different work streams and locations.• Working with recruitment and training team across all geographies to ensure plans are updated and communicated and designed optimal resourcing solutions to meet transformation goals.• Supporting major change initiatives linked to transformation projects.• Working with the finance team to ensure benefits are aligned with financial forecasts. عرض أقل - Managing a team that Schedules for 1000+ Call taking and back office staff- Experience of forecasting calls and using data feeds in to workforce management systems- Extensive transformation of processes to improve efficiency and cost-effectiveness- Launched workforce management systems and Resource Planning processes to two areas that had no previous support from a Resource Planning team- Experience of Project management. - Heavily involved in the transition to new systems and processes during TUPE- Experience of working with trade unions- Extensive knowledge of QMAX, Genesys WFM and Aspect WFM عرض أقل - Scheduling for 200+ Call taking and back office staff- Experience of forecasting calls and using data feeds in to workforce management systems- Launched workforce management systems and Resource Planning processes to two areas that had no previous support from a Resource Planning team- Experience of Project management. - Heavily involved in the transition to new systems and processes during TUPE- Experience of working with trade unions- Extensive knowledge of QMAX, Genesys WFM and Aspect WFM عرض أقل

  • Senior Manager Business Planning

    Feb 2019 - Jan 2025

  • Secondment - Transition and Service Improvement Manager

    Jul 2023 - Jul 2024

  • Resource Planning Team Manager

    Jun 2014 - Feb 2019

  • Business Planning Manager

    Jun 2015 - Jul 2015

  • Business Planning Manager

    Oct 2014 - May 2015

  • Resource Planning Analyst

    Jul 2013 - Jun 2014
• 

  Leeds Building Society

  Jan 2025 - now

  Operational Planning & Forecasting Manager