Experience

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  Redrock communications

  Mar 2003 - Oct 2005

  Concurrent to my Test Analyst role, I supported and monitored software/hardware in the Optus production environment, minimizing business impact by resolving any issues within agreed SLAs. Redrock Communications is an IT&T company that marketed software solutions for mobile service activation., almost exclusively for Optus.Delivered testing services across multiple products for Optus Telecommunications in real-time environments, ensuring quality assurance of their products including ONAS (Optus Network Activation System).

  • Production Support Analyst

    Jun 2004 - Oct 2005

  • Test Analyst

    Mar 2003 - Oct 2005
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  Computershare

  Nov 2005 - Aug 2022

  Focused on high profile and highly budgeted program of work to migrate Computershare's core registry onto the Linux platform across three regions, future-proofing the core system through increased capability and system performance. Lead a team of 7 test analysts and automation engineers across two regions to deliver testing services across the SDLC. Successfully led a team of approximately 15 quality professionals, comprising of Test Leads, Test Analysts and Automation Engineers, to deliver high-quality releases for a wide range of Oceania products, including Core Registry, web applications across multiple platforms (Investor Centre, Employee Online, Proxy Vote), and Interactive Voice Response (IVR). Led testing activities for Enterprise Systems, a branch of Computershare's technology department, supporting the development of internally developed products used on a global scale. Predominately focused on the on-going product development of our Billing product, to support the needs of the Finance team.

  • Test Manager of Global Development

    May 2015 - Aug 2022

  • Test Manager of Oceania Development

    Jul 2012 - Apr 2015

  • Test Lead of Enterprise Systems

    Nov 2005 - Jun 2012
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  Department of education, victoria

  Aug 2022 - now

  Quality assurance manager, early childhood education (ece) digital services
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  Department of education

  Mar 2025 - now

  Acting director, early childhood education (ece) delivery services