Heri Fevriansyah

Experience

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  PT Magnet Global Intermedia

  Jan 2020 - Apr 2020

  Event Staff
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  A&M Property Services

  Jan 2021 - Feb 2021

  Virtual Marketing Assistant

  As a Virtual Marketing Assistant for a property service company in the United States (specifically Chicago), offering services such as door repair, roof repair, floor repair, snow clearing, and more.

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  PT ACE Hardware Indonesia, Tbk

  Mar 2021 - Jan 2023

  Marketing Team Leader

  Coordinated multi-channel operations and team workflows across the retail floor.Led B2B sales strategies, successfully converting corporate clients and achieving consistent revenue targets.

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  Maxim Indonesia (PT Teknologi Perdana Indonesia)

  Mar 2023 - Dec 2023

  Bandung City Supervisor

  Expanded the driver network by 200+ partners and secured 100+ B2B partnerships, significantly enhancing number of customers and service coverage.Launched a customer loyalty program that successfully drove 500+ recurring users/month.

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  FDC Dental Clinic Official

  Nov 2023 - Aug 2025

  Head of Clinic

  Supervised daily operations across 2 branches, ensuring 100% SOP compliance and adherence to hygiene standards.Optimized shift schedules for 50+ professionals, leading to a 100% increase in team productivity.Drove revenue growth initiatives, achieving a 120% increase in clinic sales through process improvements.Enhanced customer satisfaction, improving Net Promoter Score (NPS) to 9.8/10 via feedback-driven service enhancements.Created a new stock opname method and increased stock accuracy to 100%.Assisted in the pre-opening phase, managing initial inventory setup and executing soft-launch operational checklists Show less

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  Xiaomi Indonesia

  Aug 2025 - now

  Store Operations Manager

  Increased store monthly sales by 15% within 3 months and consistently exceeded sales targets by an average of 8%.Analyzed sales data to reduce inventory holding time by 20%, and improved conversion rate from 18% to 22% by optimizing in-store product placement.Improved the store’s visual merchandising compliance score by 10 points in the internal audit.Recruited, trained, and mentored a team of 5 sales associates, resulting in a 12% reduction in staff turnover and ensuring the team met 100% of their individual sales KPIs in the final month.Managed full operational P&L, focusing on efficiency to maintain inventory accuracy at 100% and reduce operational costs by 7%.Championed customer experience initiatives, maintaining a high customer satisfaction (CSAT) score of 4.8/5.0 and personally resolving all escalated customer issues. Show less