Ricardo Lopes

Experience

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  Novabase IIS

  Aug 2007 - Apr 2010

  Field Engineer
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  Vodafone

  Nov 2008 - Apr 2010

  Technical Account Manager
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  Syncrea

  May 2010 - Mar 2015

  Network Engineer

  Implementation and support of network solutions including, Routing and Switching, Wireless Infrastructures, Video-conference Solutions and Siemens Himed Solutions for Hospitals (Himed, Hical and IP Nurse Call)

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  Data Systems Portugal

  Apr 2015 - Jul 2016

  IT Technical | Network Engineer

  End-to-end PoC execution, Design, Deploy, configure and troubleshoot of the following IT based solutions:▪ Wan Optimization: Riverbed Steelhead/Virtual, Central Management Controller andSteelhead Mobile Controller;▪ Monitoring Systems: Zabbix;▪ Endpoint & Server Backup Solutions: Code42, Retrospect, Veeam;▪ Firewalls: Sophos-Cyberoam, Cisco ASA, TMG, Microsoft ISA Server;▪ Load balancer: Kemp;▪ Virtualization: VMware (w/VCenter), Hyper-V;▪ Networking: DELL, HP, Ubiquiti, Cisco;▪ Storage: QNAP, DELL;▪ Windows Infraestructure (Exchange, Active Directory, DNS, DHCP, Sharepoint); Show less

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  Microsoft

  Aug 2016 - now

  I’m a Support Escalation Engineer in the Azure Rapid Response team within Microsoft's CSS, supporting strategic Microsoft Azure customers with critical issues, including reactive support and advisory cases.My main areas of expertise are Azure IaaS, Azure Networking, and most recently Kubernetes and container related services in particular Azure Kubernetes Service (AKS), Azure Container Registry (ACR), Azure Container Instance (ACI and Azure Red Hat OpenShift (ARO).

  • Support Escalation Engineer - Azure Rapid Response

    Oct 2018 - now

  • Azure IaaS Support Engineer

    Nov 2017 - Oct 2018

  • Azure Networking Support Engineer

    Aug 2016 - Oct 2017