Susan Anderson

Experience

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  S

  Jan 1994 - Jan 1995

  Membership Assistant

  Maintained database, electronic information for all meetings/conventions; collected and processed meeting registrations; printed badges and tickets for all meetings/conventions; assisted in promotion of all meetings/conventions; invoiced, tracked, collected, reviewed, and processed dues payments; reconciled operating account monthly; maintained and processed new member program.

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  William C. Pflaum

  Jan 1995 - Jan 1996

  Assistant Manager, Marketing Services

  Liaison for designer, printer, and mailhouse; staff manager for Consultants Council; maintained database and list management; managed list rental process.

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  William C. Pflaum Company

  Jan 1996 - Jan 1997

  Production Manager

  Created and printed three quarterly newsletters; created, marketed, and distributed quarterly bookstore catalog; coordinated and printed international awards book in Hong Kong; coordinated marketing plans, implementation, direct mail, distribution; coordinated advertising for industry magazine; developed and updated various marketing materials; staff manager for Consultants Council; monitored changes in postal service regulations as related to associations; liaison for designer, printer, and mailhouse; proofed and edited material for five associations; maintained database and list management. Show less

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  American Land Title Association

  Jan 1997 - Jan 2000

  Desktop Publishing Manager

  Production manager for bi-monthly magazine; layout artist for bi-monthly magazine, conference brochures and programs, advertisements, fax and e-mail newsletter, and directories; liaison with artists, printers, and mailhouse; proofed and edited magazine articles and conference materials; created and maintained subscription system for all products and created new billing process; implemented new cost-effective mailing system for large mailings; maintained state association convention dates and implemented revolving system; managed list rental process, advertising traffic for directory and magazine, and annual directory process to collect information; maintained database, data entry. Show less

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  National Recreation and Park Association

  Jan 2000 - Jan 2000

  Advertising Coordinator/Director

  Tracked advertisements solicited from outside sales representatives for monthly magazine; received and tracked advertising materials; coordinated with art director and editor to ensure production schedule deadlines; created Check It Out section; assisted editor with Product Round Up section; proofed magazine pages for correct advertisements and placement, advertising index, and Check It Out section prior to print; proofed blueline; coordinated with membership department for mailing labels; coordinated printing schedule with printer and served as main contact at NRPA; monthly advertising billing; submitted advertising revenue report to director of operations; submitted monthly reader service report to outside company; updated advertiser list; assisted in creation and distribution of annual editorial calendar and advertising rate sheet; created and distributed buyers guide promotion and tracked responses; updated website as needed; assisted in creation of online advertising promotion and tracked incoming online advertisements; sent advertising leads to outside sales representatives. Show less

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  IDEMIA

  Jan 2002 - Nov 2012

  Oversee and monitor personalization supplies purchases for three facilities; identify cost savings opportunities; manage and work with approved vendors while monitoring performance; liaise with quality and engineering departments for existing and new products; continually streamline processes; act as the expert to client services department regarding the resale process and materials; maintain and negotiate hotel contracts in three states, manage travel partner and offerings in system; maintain and manage cell phone service plan for more than 100 employees; manage office supply contract and relationship. Show less Worked with approved vendors to order and track all resale materials for clients at three facilities; managed inventory and purchased generic materials for all facilities; streamlined resale process through supply chain management and annual vendor evaluations; worked as an expert to department regarding the resale process and helped clients streamline the purchasing process; identified opportunities for additional sales/service with clients; improved processes and interpreted client feedback to improve product/service response; maintained incoming material specifications and held vendors accountable for following published procedures. Maintained and negotiated hotel contracts in three states, managed travel partner and offerings in system; maintained and managed cell phone service plan for more than 100 employees; oversaw three facilities purchasing needs for supplies; managed office supply contract and relationship. Show less Ordered and tracked all plastic and paper printed materials for approximately 200 customers, financial institutions and non-financial companies; placed orders with vendors and kept track of turnaround time; verified orders; maintained files; managed hot stamp process for customer service department; verified inventory levels; notified customers about low inventory levels; ensured monthly inventory letters mailed; ensured that weekly/bi-weekly/monthly inventory reports were faxed/e-mailed; coordinated with account coordinators to release items into inventory prior to inspection when necessary; and worked with customers to order new inventory at prices and delivery times beneficial to them and their programs. Show less

  • Purchasing Manager, North America

    Jan 2010 - Nov 2012

  • Senior Buyer

    Jan 2004 - Jan 2010

  • Fulfillment Coordinator

    Jan 2000 - Jan 2004

  • Inventory Analyst

    Jan 2002 - Jan 2003
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  GAM Graphics and Marketing

  Oct 2012 - Apr 2017

  Account Manager

  Performed market research, composed marketing materials, managed marketing communications, conducted presentations, strived for customer satisfaction. Managed projects for wide variety of clients and consistently met deadlines. Managed Printsmith Vision database, coordinated installation of new applications and conducted employee training. Managed sales team of four. Cross trained to assist company in various aspects such as hiring, proofing monthly magazine, managing production deadlines, and prioritizing graphic department workload. Show less

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  ASBO International

  Jun 2017 - now

  Implemented volunteer process to include members to self identify strengths and interest in opportunities. Created reports to search for volunteers as needed and engaged members to participate. Hosted focus groups to create toolkits as resources for members. Streamlined internal process for annual committee vacancies. Created monthly content report to guide professional development decisions. Recreated quarterly strategic report to present a snap shot of membership and Association achievements. Managed print process for all print materials including monthly magazine, bi-monthly newsletter and marketing materials. Maintained database and managed data entry efforts. Show less

  • Engagement & Education Manager

    Nov 2021 - now

  • Member Engagement Manager

    Aug 2019 - Nov 2021

  • Database Coordinator

    Jun 2017 - Aug 2019