Viktor Slavov

Experience

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  Gradev Computers

  Mar 2008 - Sept 2008

  Linux system administrator

  Maintaining and administrating servers under Linux OS.

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  Adecco

  Mar 2009 - Oct 2010

  Z/OS System Engineer

  1st level support working primary with z/OS system incidents and batch management.

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  Hewlett-Packard

  Oct 2010 - Apr 2016

  Z/OS System Engineer Level 2

  Working with z/OS environment components, batch scheduling and system planning. Knowledge and experience with OPS,OPC,CA SYSVIEW,Tivoli Netview, REXX,CICS,WLM,RMM,RMF,VPS,CA1,CA7,Control-M/O/R, WSF and EOS,ZEKE.Perfect understanding of JES2 and JES3 environments.Very good skills and experience in leading trainings and assessments with large auditory.Skills in team knowledge management and developing technical training programs.Experience in Client Capability Lead role. Working with incident, problem and change management.Skills in dynamic work environments.Single Point of Contact for two large projects taken in 2013 and 2015. Show less

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  IBM

  Apr 2016 - now

  I am responsible for handling Problem Management Records raised by IBM customers which involve: • Support of the basic system components belonging to the System Control Program (z/OS based components) such as: Real Storage Manager(RSM), Workload Manager (WLM), z/OS Operating System Management Facility (z/OSMF), Resource Management Facility (RMF), Sub-Capacity Reporting Tool (SCRT), Job Entry Subsystem 2 (JES2), Sysplex (XCF) and Logger.• Responsibilities include: Performing Problem Determination and investigating on customer provided or requested error related documentation such as: dumps, traces and logs, also using debugging tools such as RMF and IPCS. Supporting customers with installation questions and how-to based questions on software usage.Additionally, I am involved with external to the role IBM Project activities which include:• IBM Design Thinking Collaborator. Experience in leading IBM Design Thinking Projects.• Part of the IBM Ambassador Program, representing the IBM brand through the social communities and assisting IBM HR team in recruitment activities.• Part of Internal Communications Team with mission for improving IBM services for IBM TSS Bulgaria. Show less

  • Manager - IBMz Hardware

    Nov 2021 - now

  • IBM Z EMEA Team Lead

    Sept 2018 - Nov 2021

  • Team Lead zSoftware Services

    Sept 2017 - Nov 2021

  • z/OS Software Support

    Apr 2016 - Nov 2021