Rose Mathew

Experience

• 

  Cognizant Technology Solutions

  Jan 2012 - Jan 2013

  PROGRAM ANALYST

  ▪ Got excellent exposure to coding and worked as a team member of the project in banking and finance service and support▪ Onsite call to customers▪ Analysing data, creating reports, and developing strategies to improve program performance.▪ Proposing recommendations to management through presentations or written reports▪ Developing solutions or alternative practices▪ Participating in strategic planning meetings▪ Ensuring that all changes in programs and outcomes are well documented▪ Performing data validation and implementing quality control measures to ensure the continued success of programs Show less

• 

  Al Suwaidi Computer Co. LLC

  Jan 2013 - Jan 2015

  Information Technology Consultant

  ▪ Conducted presentations in world-renowned universities in Dubai, which includes Heriot-Watt, Canadian University, etc., for sales and marketing of Autodesk Software▪ Territorial marketing, account management, and client relations and retention.▪ Generates new leads by meeting with consumers to drive product sales and knowledge.▪ Dealing with Corporate Customers and Understanding customer requirements and business objectives▪ Work in partnership with clients, advising them on how to use information technology in order to meet their business objectives or overcome problems.▪ Providing strategic advice on using technology to achieve goals and Providing assistance with technical issues▪ Managing IT initiatives and collaborating with in-house technical staff▪ Reporting directly to Manager Show less

• 

  Best choice group

  Jan 2015 - Jan 2017

  Office Administrator

  ▪ Prepared documents for Project Pre-Qualification Material Submittal▪ Responsible to source, negotiate, and purchasing materials from both local and overseas vendors.▪ Evaluate the vendor’s quotation▪ In charge of daily operational purchasing needs such as planning, issuing, and following up on Purchase Orders delivery and shipment schedules.▪ Resolve supply, quality, service, and invoicing issues with vendors.▪ Tracked stocks of office supplies, issued Purchase Orders on a timely basis, managed Petty cash and other expenses, and communicate efficiently to consumers and suppliers▪ Managed agendas/travel arrangements/hotel bookings/appointments for the upper management and notified Tender Announcements.▪ Consulted with the technical department for maintenance of office equipment, coordinated Asset management, and updated social media activities▪ Liaised with Transportation In-charge for vehicle maintenance and commercial vehicle permit renewal. Show less

• 

  Global Accountants LLC

  Jan 2017 - Jan 2020

  Managing Director / Owner

  ▪ Planning and managing a company’s day-to-day operations.▪ Reviewing and updating Standard Operating Procedures (SOPs).▪ Maintaining operational quality controls and managing risks.▪ Assessing business strategies and their operational impact.▪ Devising methods for meeting company benchmarks and goals.▪ Reporting on Key Performance Indicators (KPIs) such as turnaround times and accuracy.▪ Reducing company operating costs and improving processes.▪ Managing the sales team▪ Client Management - acted as an interface with clients and service teams▪ Office Coordination▪ Monitoring daily operations and setting goals▪ Liaison with Free Zone Authorities with regard to Company formation and compliance matters Show less

• 

  Auckland University of Technology

  Feb 2020 - Nov 2021

  Executive Committee Member of AUT Investment Club
• 

  Acquisitions

  Jul 2020 - now

  Senior Sales Account Executive

  ▪ Serves customers by helping them select products. Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.▪ Greets and receives customers in a welcoming manner and responds to customers' questions.▪ Listen to customer feedback and pass it on to the store manager.▪ Keep customers informed about the latest discounts and special offers. Manage product returns.▪ Point of Sale and cash handling, Receipting, Ticketing, and Branch Transfer of Invoices▪ Carry out stocktakes and order new stock. Check delivered stock against orders and ensure it is in good condition▪ Price and display stock handle customer complaints. Show less

• 

  EcoPortal

  Oct 2021 - Apr 2024

  Operational• Works effectively and individually with Technical and Non-Technical team members and customers;• Shares similar mentality as existing team members toward customer satisfaction and success;• Oversees, and has accountability for the successful completion of all aspects of assignedproject work;• Is able to exercise independent judgment, and take the lead role on enterprise level projectwith minimal direction from a director or engagement manager;• Is able to effectively facilitate meetings, demonstrate brainstorming / consensus buildingskills, and interact with executive level project sponsors• Responsible for writing technical specification documents based on interactions withcustomers and the wider Services team;• Responsible to complete or validate functional testing / quality checks of the build against theTechnical specifications.Cultural• Role model the ecoPortal values for all staff• Develop and maintain effective relationship with key stakeholders• Actively contribute to the Services practice at ecoPortal Show less ▪ Customizing the eP (ecoPortal) software based on clients’ individual needs and specifications through implementation/configuration▪ Participate in technical and functional requirement gathering meetings and calls with Project Managers (PMs), Client Success Managers (CSMs), and clients.▪ Identify change requests on projects and raise them with PMs and/or CSMs▪ Building functional and technical scoping documentation for implementation▪ Performing quality reviews after implementation to ensure that the configuration meets client requirements▪ Actively working with the Technical Solutions Manager to balance workloads across multiple projects, incidents, or service requests▪ Analyse technical feasibility and propose solutions to meet client requirements▪ Setup and configuration of software solutions ensuring speedy resolution of client issues▪ Responsible for Data Analysis, Data cleaning, and Data migration in implementation projects▪ Developing and running API v.2 tech scripts to update historic data▪ Provide technical acumen to fluently discuss the product, subject matter domain, best practices recommendations,▪ and strategies to clients and partners to achieve the best outcomes and regularly contribute to process improvements▪ Provide advice and guidance as the eP subject matter expert to ensure successful ongoing usage and adoption of the eP platform▪ Participate in testing and troubleshooting of the software implementation before delivery to the clients▪ Identify and help build operational improvement tools, resulting in a more efficient configuration of solutions▪ Help design tools and prototypes to explore and analyze potential advanced configuration options of the software to assist the teams in troubleshooting issues, as well as quickly and effectively creating detailed reports for customers▪ Train and support new team members to achieve their full potential Show less Key Accountabilities● Participate in technical and functional requirement gathering meetings and calls with Project● Managers, Client Success Managers and Clients. Identify change requests on projects and● raise them with Project Manager and/or Customer Success Manager;● Actively work with the Technical Solutions Manager to balance workloadsacross multiple● projects, incidents or services requests;● Analyse technical feasibility and propose solutions to meet Client ecoPortal employment agreement requirements;● Setup and configure software solutions for Clients;● Engaging with Customer Success Manager as a Client advocate to ensurespeedy resolution of● Client issues;● Provide technical acumen to fluently discuss product, subject matter domain,best practices,● and strategies to achieve results;● Provide advice and guidance as the ecoPortal subject matter expert to ensuresuccessful● ongoing usage and adoption of the ecoPortal platform;● Maintain current functional and technical knowledge of the ecoPortal Platform;● Share best practice recommendations with Clients and partners, ensuring anoptimal use of the software;● Regularly contribute to process improvements and best practices;● Comply with ecoPortal processes linked to Reporting (Timesheets, etc.),incidents resolution (Software, Helpdesk), etc.● May perform other duties as assigned by the Technical Solutions Manager orother members of the Senior Leadership Team. Show less

  • Technical Business Analyst

    Apr 2023 - Apr 2024

  • Technical Implementation Specialist

    Apr 2022 - Apr 2023

  • Technical Implementation Technician

    Oct 2021 - Apr 2022
• 

  HSI Donesafe

  Apr 2024 - now

  Solution Engineer