Michael Mora

Experience

• 

  Parqueadero Bucacentro

  May 2018 - Jan 2023

  Software Developer

  -Leadership Performance: Managed practitioners, trained them in Python, Javascript and BI tools skills. -Software development skills: Directing the development and improvement of the POS system, presented mockups, user manual and a functional software with Python and Javascript. -Business intelligence Implementation: Efficient reporting of operations using Google Data Studio and Tableau.-Successful implementation of the software : The new POS system was useful to reduce in 30 seconds of attention per costumer in comparison with the previously implemented system. Show less

• 

  Holcim ADC

  Jan 2023 - now

  -Successful development of Integrate Jira data in Looker Studio dashboards: Creation of efficient tools for obtaining critical project data, optimising the database used for ETL Process with CI/CD. -Effective maintenance and creations of ETL pipelines : Continue improvement of existing reports, dashboards and data bases and creations of new ones according to requirements of stakeholders with -successful results. -Successful IT Service Management: Managament of old Incidents, request and Standards Changes and QA Testing of forms to new presentation of the ServiceNow Tool.-Building trusting relationships: Establishing solid relationships with key stakeholders within the company, gaining their confidence and support in reports. Show less -Improve ServiceNow forms: Worked with QA to test multiple forms to improve functionality, reporting, and request management. -Provide extensive support to the technical lead: Worked closely with the technical lead, supporting various team needs and contributing to group cohesion. -Successful technical implementation: Effectively resolved bugs and performed implementations that improved the performance of reports and dashboards. -Cloud Deployment: Proficient in Google Cloud to ensure efficient and scalable deployment of ETL process. -Internal Promotion: Recognized for technical and soft skills leading to promotion to ITSM Trainee. Show less

  • Junior Analyst

    Jan 2025 - now

  • ITSM Trainee

    Jul 2023 - Jan 2025

  • ITSM Intern

    Jan 2023 - Jul 2023