Viktoria Raschenko

Experience

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  Aerohandling Ukraine

  Apr 2004 - Mar 2010

  Tranfer and Check-in Agent

  • DCS SITA CUTE LITE System (Databases: Siberia, Georgian Airline, CZA, Dneproavia, Donbassaero, Aerosvit) – check-in & boarding of flights• CODECO check-in system, ABC boarding control • Providing all kinds of services for transfer passengers and baggage pooling• Collaboration with Boarding Governmental Departments(The U.K., Canada) • Basic knowledge of GABRIEL • Aware of using TIMATIC• Verification visas and visa support • GABRIEL user level

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  Aerosvit Airlines

  Apr 2010 - Feb 2013

  • SITA DCS (VV-partition):DATABASE – schedule and updating, creating and maintenance MSG-Database of Airline with special types and addresses, providing agent sign-is and reference category, AHM input (Fuel tables, CREW, compartments)CHECK-IN – help-desk, correspondence with government departments, airlines, handling agencies, it-departments according to the requestsSUPERVISOR- Controlling of Departure & Arrival closing flights in SITA DCS DATABASE (including stations –DNK, DOK, ODS, LWO, SIP, SVO, KBP)Implementation - creating new stations, providing all requirements• DAY PLANNING: preliminary planning aircrafts to DCS system due to ROCADE & AMADEUS information • Controlling APIS receiving to required stations• Supporting, managing and updating of partner databases of WINDROSE, DNIPROAVIA, AIR ARABIA • Electronic tickets’ close out due to disconnect between ET Link of Amadeus and DCS System• Collaboration with SITA PSS Help Desk, SITA IT experts Show less

  • SITA DCS Support Manager

    Jul 2011 - Feb 2013

  • Passenger Handling Agent

    Apr 2010 - Jul 2011
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  Ukraine International Airlines

  May 2013 - Jan 2016

  • Provided advisory assistance to the passengers on flights (schedules, fares, rules, transportation, visa regulations, baggage pooling, special services, etc.)• Booked flights• Reissued/revalidated/refunded tickets• Recognized IATA or knowledge of rules and regulations of airline restrictions

  • DCS Support Manager

    Aug 2013 - Jan 2016

  • Sales & Reservation Manager

    May 2013 - Aug 2013
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  Ukraine International Airlines

  Jul 2018 - Aug 2020

  • Development of marketing materials and commercial content• Participation in content work on the corporate website, updating and optimizing the content of existing products and services• Monitoring and analyzing marketing activities of companies in order to introduce the best marketing practices for brand promotion and sales• Participation in the development and implementation of image advertising campaigns with the involvement of well-known people• Led of the media base of the company for content and marketing Show less • Participated in the development, approval, publishing manuals and dissemination of rules and technological procedures for ground handling in accordance with guidelines and regulations• Studied/analysed/ implemented of the international standards IATA / ICAO / EASA• Implemented of approved rules and technological procedures• Analysed of the facts of violations of the established rules and technological procedures, submitted proposals for their prevention• Participated in working meetings to ensure quality implementation and improvement of technological procedures• Made the necessary changes to the rules and technological procedures for ground handling• Maintained and updated the e-library in the Intrasite and providing access • Provided advisory assistance to employees engaged in the provision of ground handling services • Participated in periodic international audits of IOSA on the compliance of technological procedures for ground handling to IATA standards Show less • Planned of the training process of ground staff in the Training Center• Organized of the educational process and controlled over the implementation of planned programs• Collaborated with the State Aviation Administration of Ukraine• Organized of curriculum preparation, revised of existing programs and documents of the educational process• Conducted audits in accordance with the quality system of the Training Center• Participated in the development, implementation and monitoring of IT programs for the Training Center Show less

  • Content Manager

    May 2019 - Aug 2020

  • Lead Manager of Ground Handling Procedures

    Feb 2016 - May 2019

  • Ground Handling Trainer (UIA Training Center)

    Feb 2016 - May 2019

  • Head of Ground Staff Training (UIA Training Center)

    Jul 2018 - Nov 2018
• 

  EezzeE UA

  Aug 2020 - Aug 2021

  Head of Marketing

  • Market analysis of the target audience• Channel selection for promotion and control over the effectiveness of advertising for selected target audiences• Creation of PR and marketing materials, booklets, catalogs, presentation materials on the company's products• Participation in the creation and manufacture of promotional products• Working with influencers, monitoring and working with feedback• PR-activity in social networks, preparation of articles, releases, digests• Creatives and maintenance on Instagram, Facebook pages• Content preparation and site maintenance• Filling the product catalog on prom.ua Show less

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  SkyUp Airlines

  Jun 2021 - now

  • Managing of the content managers' department • Support of SkyUp & JoinUP site platforms• Control the terms and quality of tasks, set by KPI • Communication with business customers to clarify requirements for tasks, resolve disputes, questions, to offer more optimal ways of solving business tasks • Work with Google Ads Manager (updates of banners and push notifications) • Work with PDF files (editing/updates) • Support feedback forms, with orders, review resumes & cooperate with HR team Show less

  • Web Content Lead

    Dec 2021 - now

  • Website Content Manager

    Jun 2021 - now