Experience

• 

  Evalueserve

  Oct 2009 - Mar 2021

  • Lead the Corporates and non-core Professional Services lines of business of the Evalueserve Romania office, a group consisting of +20 Business Analysts and Managers. • P&L responsibilities and in charge of leading initiatives that promoted revenue growth by nurturing existing accounts, as well as adding new ones.• Worked closely with the global Sales teams to conduct client workshops, demos and client onboarding. • Operational: relationship management, project scoping, developing commercial proposals, planning, resource management, execution, quality assurance, and project delivery.• Managing a team of 5, and in charge of training, setting KPIs and annual evaluations.• Ensure employee and customer retention, healthy utilization and revenue growth. • Project Management for a Knowledge Management related project, for a major oil & gas company and leading a team of three. • Supporting the client`s Indirect Procurement function with extensive Knowledge Management services, enabling processes and a collaborative environment for Category Managers, Suppliers and users alike, through a suit of platforms: Salesforce (Content Management and CMS), SharePoint, Xwiki and AEM. Conducted projects ranging from content management, market studies to opportunity identification projects, for customers stemming from diverse industries and backgrounds such as: Consumer Goods, Energy and Professional Services.

  • Group Manager

    Jan 2020 - Mar 2021

  • Manager

    Jan 2017 - Dec 2019

  • Senior Business Analyst

    Jan 2013 - Dec 2016

  • Business Analyst

    Oct 2009 - Dec 2012
• 

  Riversand, a syndigo company

  Mar 2021 - Dec 2021

  Customer success associate director
• 

  Syndigo

  Jan 2022 - now

  Customer success associate director