Experience

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  Hdfc bank

  Apr 2017 - Mar 2018

  Loan processing assistant

  - Receive loan applications from customers and business partners, ensuring completeness and accuracy of provided information.- Processed 1200+ business loan application individually each month starting from indexing to underwriting forwarding to credit manager.-Ensure that all data entered into the system is accurate, consistent, and complies with the bank's policies and regulatory requirements.- Verify documents for authenticity and completeness, flagging any discrepancies or missing information.- Communicate with internal teams, including underwriters, credit managers, and customer service, to address data-related inquiries and resolve issues promptly.- Handle customer data with the utmost confidentiality, adhering to data protection and privacy regulations.- Implement secure practices to prevent unauthorized access to sensitive information.- Stay updated on the bank's loan application procedures, document requirements, and system updates. Show less

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  Jvvnl

  Apr 2019 - Sept 2019

  Customer service associate

  - Receive and respond to customer inquiries, complaints, and service requests via phone.- Provide empathetic and attentive assistance to customers, ensuring their concerns are understood and acknowledged.- Highlight concern to electrician and send FRT team to customer location for earliest resolution.- Utilize knowledge of electricity services, policies, and procedures to provide accurate information and troubleshoot problems effectively.- Collaborate with technical teams to identify solutions for technical glitches, outages, and other service disruptions.- Identify cases that require escalation to higher levels or specialized teams for complex issues or unresolved complaints.- Educate customers about energy conservation, billing procedures, and best practices for using electricity services efficiently.- Follow up on pending issues and ensure they are being addressed within established timelines. Show less

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  Wishfin.com

  Sept 2019 - Oct 2021

  Sales associate

  Identify and target potential customers who are seeking personal loans for various financial needs.- Lead a team of 6 people to manage and increase their performance and Generate revenue for the organization.- Reach out to leads through various channels such as phone calls, emails, and in-person meetings.- Present the benefits and features of personal loan products to potential clients, highlighting how they meet their specific needs.- Develop a comprehensive understanding of the personal loan products offered by the company, including interest rates, repayment terms, eligibility criteria, and any special promotions.- Stay updated on industry trends, market competition, and changes in lending regulations that might impact personal loan offerings.- Cultivate strong relationships with clients through regular communication, follow-ups, and personalized service.- Address clients' questions, concerns, and objections with professionalism and empathy, building rapport and trust.- Collaborate with sales manager, underwriting bankers to expedite the application review and approval process, ensuring a smooth customer experience.- Generate revenue of 1.20 Cr. in Personal Loan in just 3 month (Year 2021) and won 3 Times Sales champion Award for outstanding performance in Year 2021.- Adhere to all lending regulations, company policies, and ethical standards when dealing with clients.- Stay up-to-date with training on sales techniques, product knowledge, and industry best practices to enhance selling skills/ Strategies. Show less

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  Teleperformance

  Oct 2021 - Aug 2023

  Real time analyst

  - Managed 100+ FTE capacity at real time and drive their performance to meet SLA and Identified high-performing employees and give insights to operation/training team about areas where performance can be enhanced.- Real-Time Monitoring: Continuously monitor key performance indicators (KPIs) and operational metrics in real-time using appropriate tools and systems.- Performance Analysis: Analyze real-time data to identify trends, patterns, and anomalies affecting operational efficiency, service levels, and customer experience.- Resource Allocation: Optimize workforce by analyzing real-time data and making timely adjustments to staff scheduling, breaks, and shift assignments to ensure optimal resource utilization and meet service level targets.- Escalation Management: Identify potential service level risks or issues and promptly escalate them to relevant stakeholders, providing recommendations for resolution.- Reporting and Communication: Prepare and distribute real-time performance reports, dashboards, and insights to operations teams, supervisors, and managers to facilitate informed decision-making.- Proactive Planning: Collaborate with operations teams to develop proactive strategies for anticipated call volume fluctuations or other operational challenges. Show less

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  Fiverr freelancers

  Nov 2023 - now

  Freelance designer