Edward Chan

Experience

• 

  Harry’s Nurse Daycare Inc.

  Jun 2017 - Aug 2017

  Summer Intern

  - Organised and handled insurance claims- Arranged nurses for suitable clients- Collect data from nurses for submitting insurance forms- Recommend practical and effective service resolutions for addressing the customer needs- Monitor the customer voices and conduct post-implementation review

• 

  HSBC

  Mar 2019 - now

  - Champion for sanction/Russian-related projects and work with the financial crime department to ensure the overall case quality and efficiency of case managers.- Identify business opportunities and promote other commercial banking products to maximize business growth- Enhance customer satisfaction through exceptional customer service- Develop relationships with business customers through outreach activities- Conduct CDD reviews for corporate customers via phone calls, desktop searches, and internal information.- Collecting customer supporting documents to ensure the portfolio aligns with the regulatory, compliance and internal standards.- Identify sales opportunities and cross-sell HSBC products to appropriate business customers- Review and provide approval on CDD review for BBD portfolio-managed segment on existing customers by ensuring all mass customers comply with the Group and the Bank’s policy, procedures and appetites. This is achieved through ensuring any potential financial crime red flags identified in the applications are explained and addressed, conducting online searches, discussing as CDD case managers- Assist in managing CDD controls for BBD portfolio-managed segment, balancing risk management, business needs as well and operational efficiency, through participating in ongoing review and discussion of CDD procedures, documentation, staying alert and escalating any control gaps identified, and providing expert advice.- Liaise with CDD case managers on the required standard and make sensible judgments to balance commercial interests without compromising risk controls. Show less

  • Customer Due Diligence Assistant Manager

    Aug 2022 - now

  • Trade Specialist

    Jan 2021 - Aug 2022

  • Customer Care Officer

    Mar 2019 - Jan 2021