Jack Cole

Experience

• 

  Mike Young Productions

  Jul 2008 - Jul 2008

  Intern

  Observation of Animation process from conception to final product in a large animation house.

• 

  Fiona Herbert Catering

  Jun 2010 - Sept 2013

  Event Assistant/Clearing Staff

  Summer work: 20-50 hour weeks, various duties including: stock management, van driving/delivering/loading, event setup, event assistance, money handling.

• 

  Birmingham City Council

  Dec 2011 - Dec 2011

  Live Sound Technician

  Setting up and operating the PA system, mixing desk and microphones for a variety of performers.

• 

  Zero 180 Sound Studio

  Jul 2013 - Jul 2014

  Assistant Engineer
• 

  Rofl Audio Recording Studios

  Sept 2013 - Dec 2013

  Studio Intern

  I gained experience by working as an intern in a premier recording/post-production facility in Nottingham, UK. During my internship I observed and assisted with a variety of sessions including: individual vocal recordings, large band recordings, live sessions at HMV Nottingham and recordings for local radio stations.

• 

  Sienna's News

  Jan 2014 - Dec 2014

  Newspaper Sorter
• 

  Newfield Dairy Ice Cream Parlour and Cafe

  Feb 2014 - Oct 2014

  Kitchen Porter
• 

  Fiona Herbert Catering

  Oct 2014 - Dec 2014

  SEO, Digital Content Manager and Social Media Representative

  Search Engine Optimisation, website management and social media interaction for a catering and events company. My main duties are to keep all web platforms updated and to continually improve and ensure the smooth running of the website (via WordPress). This includes efforts to expand the online reach of the business, improve search result rankings and improve the user experience as a whole.

• 

  Frontier Agriculture

  Dec 2014 - Dec 2014

  Shipping Assistant
• 

  Focusrite

  Dec 2014 - now

  My role spans two distinct disciplines and requires interactions with the majority of teams across the business.Lead Technical Support Engineer: providing technical training for a global team of Support staff and acting as the ultimate escalation point for all Focusrite and Focusrite Pro customer enquiries. Designing and creating training courses and maintaining our Learning Management System. Driver Product Owner: maintaining a roadmap and managing releases for our proprietary Windows and Mac audio/MIDI drivers across our USB and Thunderbolt interface ranges. Working closely with and managing daily workloads for our Driver Developers and QA Engineers to continuously improve our drivers and hit release deadlines. Show less

  • Product Manager: Professional Solutions & Drivers

    Mar 2023 - now

  • Lead Technical Support Engineer & Driver Product Owner

    Oct 2021 - Mar 2023

  • Senior Technical Support Engineer

    Aug 2017 - Oct 2021

  • Technical Support Engineer

    Dec 2014 - Aug 2017