Mazhar Khan

Experience

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  Shoppers Stop

  Jan 2007 - Aug 2009

  Customer Care Associate

  • Preparing the Reports for store• Preparing the Reports of Goods coming from Warehouse• Regularly maintain stock take Schedule as per the management required• To make availability of merchandise inside the store• Visual merchandising• Outward non moving, dead stock to the warehouse• Mapping of planned and received quantity

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  Entertainment World Developers (EWDL)

  Oct 2009 - Oct 2010

  Department Manager

  • Figure Achieve Set Sales Targets & Customer Service• Stock Replenishment• Ensure to have adequate staff in the department• Provide Qualitative feedback to the buyers• Maintain Retail Standards• Visual Merchandising and Promotions• To keep abreast of the market & competition• Training the team on daily basis on the Target Breaking• Pilferage Control• Keeping knowledge of each product & department• Target setting and tracking• Tracking figures relating to the contribution of various dept. and taking measures for uplifting the performance of low contributors• Keeping the details of each options available at the store• Customer interaction and services to them• Mapping of planned and received quantity• Co-coordinating with the Store Manager for the new stock• Proper implementation of the story at the store level, for various dept. designed by the merchandiser• Proper display of a single merchandise• Special display for promotional items• Cross merchandising and indexing عرض أقل

• 

  Trent Ltd

  Nov 2010 - Oct 2011

  Department Manager

  • To run the designated dept. as per the fined SOP• Handling a team of 52 staffs who are reporting to me (Apparel & Non Apparel)• Maintain the Display standard formulated by the co• Stock Management – Requisition, Identification of slow and fast movers, outwarding of slow movers, taking care of stock received, damage stock management etc• Keep watch on staff discount maintain Record of Staff purchase• Stock Replenishment on high priority• Tracking figures relating to the contribution of various dept. and taking measures for uplifting• Provide Qualitative feedback to the buyers• Mapping of planned and received quantity. Raise the gaps• Taking care of the entire store VM as per the theme, Story & Season wise• Housekeeping and Security Management• Proper frisking and maintaining records of the belongings with the staff as per the SOP• Manpower management for entire store• Tracking of Target Vs Sales and focusing to achieve the desired sale figure• Co-coordinating with the seniors on several issues• Pilferage and shrinkage controlOTHER ACTIVITIES - • Having a watch on Staff Discount, and Maintain a register along with the employee ID No• Having a watch on Alteration Counter, Gift Voucher• Issuance, Credit Note Generation, Hold and Void Invoices, Cash operation at Store• Credit Card Operations, Maintain Store Keys Issuance Register• Proper Frisking of Staffs with their personnel belonging etc• Conducting training to the staff of regular basis(Customer Service, VM, IT, Cashiering,Product knowledge.etc)• Personally Monitoring the Grooming of the staffs• Customer Management and taking initiatives to solve their complaints atthe earliest عرض أقل

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  Landmark Group

  Oct 2011 - Jun 2012

  Senior Department Manager

  • Figure Achieve Set Sales Targets & Customer Service• Stock Replenishments• Ensure to have adequate staff in the department• Provide Qualitative feedback to the buyers• Maintain Retail Standards• Visual Merchandising and Promotions implementation with the proper signage• To keep abreast of the market & competition• Training the team on daily basis on the Target Breaking & working in a team• Pilferage Control, Maintain Department Wise Global count on daily basis• Keeping knowledge of each product with the category & sub department• Target setting individually to the staffs and tracking it on hourly basis• Tracking figures relating to the contribution of various dept. and taking measures for uplifting the performance of low contributors• Keeping the details of each option available at the store, discussing the gaps with the Unit Head & Regional Planner• Customer interaction and services to them. Solving their issues within the timelines• Mapping of planned and received quantity. Discuss the same with Unit Head and raise the valid issues• Co-coordinating with the Unit Head for the new stock as per the season• Proper implementation of the story at the store level, for various dept. designed by the Merchandiser• Proper display of a single merchandise with the perfect co-ordination between Top & Bottom• Special display for promotional items as per the guidelines with the glossy signage• Cross merchandising, indexing & profiling at the top of WallsPLANOGRAM, VM & MARKETING –• Proper implementation of the story at the store level, for various deptdesigned by the merchandiser• Proper display of a single merchandise• Proper utilization of Non Trading items for display of stock• Special display for promotional items عرض أقل

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  Walmart

  Jun 2012 - Dec 2013

  Assistant Training Manager & Subject Matter Expert (Apparels)

  • Training the Newly Hired associates as well as the Management Team thus making them accustomed with the retailing process of the company• Conducting Induction as well as OJT based Trainings• Supporting and Conducting Pre and Post Store Openings• Organizing Training Events as per suggestions by the higher management and executing it• Supervising and guiding the On Going Training Sessions• Developing and Executing “Train the Trainer” Programme enabling the Trainee as Subject Matter Expert• Preparing Periodic Work Reports and sending it to the Supervisors• Helping Team to Prioritize work Schedules and Delegate Assignments• Develop the functional and behavioral skills across the Region عرض أقل

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  Landmark Group

  Jan 2014 - now

  Regional Trainer

  • Develop, evaluate, design and implement training and staff development programs• Fix the uniform delivery standards with each team member by running TTT before any program launch• Utilize multimedia aids and educational materials for action planning soon after the training• Follow up with stake holders on training needs based on performance appraisal• Develop a measuring mechanism for testing & evaluation of training programs• Seek new and relevant training tools which can make the program more specific & effective• Identifying & developing in house SMEs (Subject Matter Experts) for enhancing L&D reach• Partnering with the Senior Management for formulating and executing a suitable L&D strategy throughout• Ensuring robust training during a new store launch to build operational readiness• Conduct training and operational audits at store level to translate opportunities found into training initiative• Delivering selective behavioral, cultural & leadership programs to Area & store managers• Time to time running workshops for national trainers for enhancing their knowledge on other deliverable Liaising -• Post training maintaining contacts with all learners in order to clarify the doubts & queries based on program• Build and maintain rapport with all departments within the organization for smooth functioning• Liaising & assisting the department heads to deliver the trainings based on product & material composition• Negotiating with the hotels in outer locations where the company training facility is not available Stakeholder Negotiation & Commitment Building- Being a Team player, develops strong working relationships with other functions, associates and colleagues and collaborate effectively with them to ensure shared commitment to L&D programs and practices and mutually beneficial results. عرض أقل