Ashish Singh

Experience

• 

  Infosys

  Jan 2009 - May 2010

  Technical Support Executive
• 

  BNY Mellon

  Jun 2010 - Jul 2013

  Transitioned multiple projects from UK and helped setup a team of over 60 account representatives in Corporate Trust Center responsible for handling approximately 1,000 daily email inquiries and service requests. Ensured highest client satisfaction by quickly resolving billing and service issues. Worked as technical support to resolve customer connectivity and network related concerns related for Verizon broadband services.

  • Team Leader - Client Services - Corporate Trust - Global Clients

    Aug 2012 - Jul 2013

  • Client Service Professional

    Jun 2010 - Jul 2012
• 

  S&P Global Market Intelligence

  Aug 2013 - Oct 2015

  Setup data collection teams and projects for dissemination of Banking and Financial periodic data including Balance sheets, cost sheet and other financial/organizational information. Recruited, developed, and managed regional support resources to deliver program strategies, including Global locations at Philippines and Pakistan. ❏ Responsible for the standardization and collection of Fundamentals Data for over 12000+ Bank and Financial Institutions❏ Ensured compliance with Agile and Waterfall methodologies for multiple projects requiring investments that ranged from $10M to $25M; drove millions of dollars in revenue and/or cost savings by leading the completion of technical projects that include software implementations, development of new applications, upgrades, and enhanced customer service.❏ Worked with team of 12-15 professionals (Architecture, Development, Release Management and Quality Testing) focused on meeting technological project needs and product development❏ Leading a team of ~120 Individual and Enterprise Contributor across 3 global locations responsible for collecting critical financial data Show less

  • Senior Operations Manager - Financial Information and Analytics (Banks and Financial Institutions)

    Aug 2015 - Oct 2015

  • Operations Manager - Financial Information and Analytics (Banks and Financial Institutions)

    Aug 2013 - Aug 2015
• 

  CrosSys Technologies

  Nov 2015 - May 2017

  IT Solutions Consultant | Self Employed

  Spearheaded customer service, data processing and digital marketing functions❏ Assisted clients with services like Bulk Data Processing, Image Processing, Scanning, ICR/OCR, Data Entry and Lead generation❏ Help data entry centers with automation solutions to reduce processing time by 80%

• 

  Jaguar Land Rover UK

  Jun 2017 - Mar 2018

  Service Delivery Manager - Global Sales Operations Reporting & Analytics - Jaguar Land Rover

  Responsible for end–to–end conceptualization, planning and execution of Business Analytics, Business Excellence & Change Management projects involving process standardization and streamlining, process re-engineering and cost optimization for Tata Motors Ltd. (TML) and Jaguar Land Rover❏ Functioned as Project Manager for new product design and implementation to all dealer networks; elevated indirect sales volume by more than $5M within the first year of the rollout.❏ Recorded project details such as task progress, resources costs and allotted budgets to analyze performance, generate performance reports for key leaders and implement corrective measures, which improved performance of all projects by an average of 15% Show less

• 

  Tata Motors

  Apr 2018 - Jul 2019

  Senior Manager - Digital Transformation

  Responsible for end–to–end conceptualization, planning and execution of Business Analytics, Business Excellence & Change Management projects involving process standardization and streamlining, process re-engineering and cost optimization for Tata Motors Ltd. (TML) and Jaguar Land Rover❏ End to end project management of Digital automation for Sales & After-Sales processes viz. dealer sales channel, warranty, AMC, government sales, e-kyc etc.

• 

  DRVN Intelligence Inc.

  Jan 2020 - Apr 2020

  Digital Project Manager

  Led and directed end-to-end planning and execution for Digital data migration to GCP (Google Cloud Platform) and Marketing strategy audit projects for Canadian financial giants and city utility. Overseen requirements gathering, scrum planning, resource management, and ongoing team leadership to consistently deliver on-time and on-budget projects.❏ Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning❏ Verified proposed change requests against requirements documentation, performed extensive root cause analysis to justify changes to project scope while communicated with client to discuss additional resource, time, or budgetary support as required❏ Ensured timely management of documents: MOMs, Project plan, RACI matrix, action log, risk log, issue resolution, status updates, communication planning and stakeholder management plans❏ Monitored and reported detailed cost/budget breakdown and weekly project health reports to clients including weekly spend and health check based on risks, quality, budget and time Show less

• 

  CGI

  Sept 2021 - now

  Senior Consultant

  Managing challenging and demanding Banking/Financial and Digital projects for Canada’s top 5 Bank (CIBC). Projects focus on the delivery of new digital products and enhancement to both backend and frontend applications. Successful delivery of projects <$5M across multiple lines of business within the Digital Cards Technology.❏ Implementation of various CIBC’s Digital features for Loyalty Business across eBanking and Mobile platforms (IOS and Android), including Loyalty program, Sales promotion and offers, platform upgrade and new mobile releases for the banking App.❏ Responsible for AEP (Adobe Experience Platform) implementation for CIBC’s Analytics and Marketing Business across platforms❏ Manage and oversee the implementation of Cards and digital applications -(frontend (UI/UX, Development, QA) and Backend (information storage and repository – AWS), Contact center services, and technology solutions, ensuring they are implemented smoothly and efficiently.❏ Collaborate with marketing and sales teams to help implementation of various credit card offers and benefits (Braze/SFMC) features for the customers.❏ Transform Digital footprint by implementing various new User Interface updates, new Digital capabilities, enhanced features across platforms (desktop and mobile)❏ Ensured timely management of documents: Conduct ESCs, create storyboards active engagement with Senior Leadership, MOMs, Project plan, RACI matrix, action log, risk log, issue resolution, status updates, communication planning and stakeholder management plans❏ Monitored and reported detailed cost/budget breakdown and weekly project health reports to clients including weekly spend and health check based on risks, quality, budget and time Show less