Experience

• 

  Walgreens

  Apr 2004 - Nov 2012

  Install, configure and troubleshoot software and network hardware for both LAN and WANPerform SQL queries to analyze database information as well as provide ad hoc queries as requestedAssess, prioritize and troubleshoot technical problems in a production environmentAssist in the training of junior group membersMaintain security cameras and security system networkAssist with ensuring all data, electronic and paper, sent externally is HIPAA-compliantVerify local users have appropriate access control levels through required auditsCompleted a web-based trouble ticket system to increase support efficiency and accountabilityParticipated in multiple disaster recovery exercises performed at third-party location Show less

  • Systems Administrator

    Apr 2007 - Nov 2012

  • Systems Technician

    Apr 2004 - Apr 2007
• 

  Phacil, inc

  Nov 2012 - Jul 2019

  Manage all aspects of the Network Operations Center (NOC) in a 24x7x365 high pressure environment with 35,000 users using ITIL process managementCoordinate technical resources to respond to and resolve LAN/WAN Incidents in a timely manner and maximize system uptime within SLA requirementsManage a technical staff of up to 31 Tier II and Tier III network analysts across multiple shiftsCoordinate the remediation of possible security vulnerabilities across enterprise routers, switches, firewalls, Windows and Linux servers Show less Monitor network operations across the enterprise to ensure network efficiency Troubleshoot network issues from large-scale incidents to single-user device issuesConfigure various Cisco and Enterasys switches to meet the needs of the enterprise clientsWork closely with Incident Management team to keep incident downtime to a minimumCompile weekly and monthly quantitative and qualitative reports such as key performance indicatorsReview Wireshark activity logs for possible causes of network latency Show less

  • Network Operations Manager

    May 2018 - Jul 2019

  • Network Analyst Lead

    Dec 2014 - May 2018

  • Network Analyst

    Aug 2013 - Dec 2014

  • Service Desk Analyst

    Nov 2012 - Aug 2013
• 

  Inserso corporation

  Jul 2019 - now

  Network operations manager

  Manage all aspects of the Network Operations Center (NOC) in a 24x7x365 high pressure environment with 35,000 users using ITIL process managementCoordinate technical resources to respond to and resolve LAN/WAN Incidents in a timely manner and maximize system uptime within SLA requirementsManage a technical staff of up to 31 Tier II and Tier III network analysts across multiple shiftsCoordinate the remediation of possible security vulnerabilities across enterprise routers, switches, firewalls, Windows and Linux servers Show less