Experience

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  E meditek (tpa) services limited

  Jul 2007 - Nov 2010

  Sr. coordinator

  Coordination with corporate clients, Insurance companies and Brokers, agent andindividual customer as wellResponsible for regular visit at corporate, organizing health camps, interacting with theiremployees and giving them appropriate resolution to their queries, issues & grievancesin real time.Interacting with medical team, claims team and Hospitals to ensure the smoothsettlement of claims within TAT.assistance at the time of claims, escalation of complaints & Grievances, coordinationwith internal departmentsCo-ordinate the overall end-to-end service delivery to agreed standards.Managing regularly visiting “HELP DESK” client ‘s. Show less

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  Prudent insurance brokers pvt ltd.

  Nov 2010 - Nov 2013

  Specialist -employee benefit

  Managing the Employee Benefit portfolio of the large corporate of Client.Manage renewal, retention and growth of existing accounts with effective client relationships and co-ordinate the overall renewal process and ongoing service needs.Delivery of proper insurance broking and consultancy services to the satisfaction of Prudent clientsAnalyze clients’ coverage needs, collect and analyse relevant information to identify risk transfer solutions. Prepare client plans and co-ordinate the overall end-to-end service delivery to agreed standardsCoordinating with the TPA for claim cheques to be handed to employees and collection & dispatch of endorsements for data changes as requiredSupporting employee with information and process for all planned hospitalizations and help ensure hassle free cashless process for employees using TPA infrastructureCollection & scrutiny of reimbursement claim submissions documents at client site with intimation to the employees for any deficiency documents in reimbursement claims.Manage and support the client in all documentation requirements at a policy level including tracking and maintaining various reports including endorsements, MIS reports vendor management and tracking documents.Support the CRMs to ensure client retention and improve revenue for the company with new business and cross sell opportunities Show less

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  Aon global insurance brokers pvt. limited

  Nov 2013 - Jun 2018

  Assistant manager

  Managing the Employee Benefit portfolio of the large corporate of Client.Data Analysis, claim ratio calculations, Trend Analysis, Projections, MIS Interpretation (onregular basis),Preparing MIS & interim reports for portfolio review

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  Global insurance brokers private limited

  Jun 2018 - Sept 2022

  Act as the contact for a dedicated client portfolio to ensure client renewals are secured andcross sells are achieved and maintain improve client satisfaction (Extraordinary Service endto end), retention, revenue, and profitability.Managing the Employee Benefit portfolio of the large corporate of Client.Retention of Existing Business are securedData Analysis, claim ratio calculations, Trend Analysis, Projections, MIS Interpretation (on regular basis),Preparing MIS & interim reports for portfolio reviewArranging competitive insurance quotes for the clientsAnalysing the quotesMaintain corporate relations as well as strong relations with respective TPA and all InsurerProviding the assistance at the time of claims related for all polices .Acquisition of New Corporate Business Show less

  • Senior Manager

    Apr 2022 - Sept 2022

  • Manager

    Jun 2018 - Jun 2022
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  K m dastur reinsurance brokers pvt. ltd.

  Sept 2022 - now

  Asst.general manager -health & benefits(eb)