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Rekha Badiya

Rekha Badiya

Customer Service Team Lead

Followers of Rekha Badiya613 followers
location of Rekha BadiyaThane, Maharashtra, India

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  • Timeline

  • About me

    Enterprise Regulatory & Digital | Training content | Business process management | Quality Assurance | Data CLCM | Digital infotainment App partner handling

  • Education

    • Mehta Sarvodaya Vidhyalaya Shah and Anchor Kutchi Engineering College Shivaji Chowk Junction V N Pur

      1991 - 2002
      High School

      Activities and Societies: President of discipline committee -2000 & 2001 Common secretary of discipline committee 1998- 1999 Achieved prizes & certificates in singing, allocation & Drawing competition Completed elementary drawing Test & active member of cultural committee

    • S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077

      2003 - 2005
      Bachelor of Commerce - BCom Bachelor of commerce

      Studied in S K Somaiya in Till FYBCOM

  • Experience

    • Pace setter BPO

      Oct 2007 - Aug 2008
      Customer Service Team Lead

      Handle 3 profiles for ICICI bank loan and credit card collection 1.Handled operation2. Quality evaluation 3. New hired Training

    • First Source Solution

      Aug 2008 - Sept 2010
      Quality Executive

      Handled Call Quality evaluation for Airtel FTA and mobility process

    • MTS - Sistema Shyam Teleservices Ltd

      Sept 2010 - Nov 2012
      Quality Head for Gujarat region

    • Idea Cellular Ltd

      Apr 2013 - Sept 2018

      Worked as Quality analyst for Service + desk and social media desk, Data CLCM analyst, Manged digital infotainment app customer support, Business Process designer

      • Assistant Manager

        Apr 2013 - Sept 2018

      • Sr. Executive

        Apr 2013 - Sept 2018

    • Vodafone Idea Limited

      Nov 2023 - now
      Assistant General manager-Enterprise Regulatory & Digital

  • Licenses & Certifications

    • MTS Quality Management System

      Internal

    • Instructional Design

      MiddleEarthHR
      Aug 2023

  • Honors & Awards

    • Awarded to Rekha Badiya
      Team Excellence Award Idea- Aditya Birla Group Jan 2018 For product validation & streamlining of process for 'Nirvana Plans'
    • Awarded to Rekha Badiya
      Excellence Award Idea- Aditya Birla Group Oct 2017 Designing My Network business process, Inputs to improvise portal, Drafting scripts, conducting TTT
    • Awarded to Rekha Badiya
      Team Excellence Award Idea- Aditya Birla Group Jan 2017 Seamless partnership and collaboration to launch Digital products of infotainment apps like Idea games, Idea Movies, Idea Music
    • Awarded to Rekha Badiya
      Team Excellence Award Idea- Aditya Birla Group Sep 2016 Evaluating digital products -Partner integration, UAT, process standardization, Content gap identification
    • Awarded to Rekha Badiya
      Certificate of Excellence Idea- Aditya Birla Group Nov 2013 For designing the Facilitator guide for Social media and Inputs for making process robust
    • Awarded to Rekha Badiya
      Excellence Award MTS Nov 2011 In recognition of Outstanding performance - Quality Scores improvement
    • Awarded to Rekha Badiya
      Certificate of Application First source Mar 2010 Outstanding Contribution for quality score improvement