Lynn Dorsey

Experience

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  Dollar General

  Jan 2011 - Jul 2013

  Store Manager

  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.• Trained staff to deliver outstanding customer service.• Delivered excellent customer service by greeting and assisting each customer.• Addressed customer inquiries and resolved complaints.• Stocked and restocked inventory when shipments were received.• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Reduced inventory while reducing out of stock merchandise.• Reduce shrink through company policies, tools and accountability. Show less

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  Walgreens

  Jul 2013 - Feb 2016

  Assistant Store Manager

  • Monitored and analyzed the customer service provided by team members and offer feedback/coaching.• Resolved customer complaints and help respond to customers’ special needs/requests.• Supervised the operation of store and team members, opening/closing/changing shifts, and taskdelegation to team members.• Performed and supervised merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, promotional space, etc.• Supervised the receiving, stocking, pricing, returning, and transferring of merchandise.• Received exposure to analysis of financial & performance data for the store, pharmacy and clinic.• Ensured training of team members and provide coaching and mentoring. Show less

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  Taco Bell

  Feb 2016 - Apr 2017

  Assistant General Manager

  • Maintained accurate food counts to ensure positive bottom line P&L results in the business.• Helped adjust and modify schedules to ensure the best plan to execute customer satisfaction andexemplify business management.• Tracked, analyzed and interpreted trends in metric's.• Keys and reconcile vendor statements in a time manner.• Check and balance weekly and monthly expenses reports.• Prepares and audit invoices for payment.• Schedule and conduct interviews.• Hire and trained new employees.• Served as a link between R.G.M. and employees by handling questions, and personal issuesimplementing root cause analysis to prevent future and present work-related problems. Show less

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  DDS DISCOUNTS

  Apr 2017 - May 2018

  Assistant Store Manager

  • Assist in managing one of dd’s DISCOUNTS’ largest-volume store, with sales of approximately $20k per week.• Manage merchandising, inventory control, ordering, cash/safe control, and maintenance.• Oversee store opening and closing procedures.• Direct sales floor activities, assist customers and address customer concerns.• Running promotional campaigns to market products.• Manage budget daily, weekly, and monthly.• Check and balance weekly and monthly expenses reports.• Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.• Prepares and audit invoices for payment.• Manage store deliveries.• Manage employee work schedules, PTO and attendance.• Assist in the recruitment, training and development of staff.• Support customers and other members of the team with sales advice and product support Show less

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  ManpowerGroup

  May 2018 - Mar 2021

  Recruiter

  • Responsible for effectively attracting, recruiting, and retaining top talent for Manpower clients. • Support branch by providing candidates for both immediate vacancies and building of candidate pools. • Specialize in understanding and meeting the candidate volume and specification demands within the local job market. • Daily recruitment of candidates utilizing online job boards, social media platforms, and making local connections with viable recruiting sources. • Responsible for greeting and pre-screening of potential candidates to determine Manpower employment eligibility. • Assist eligible candidates forward in the hiring process to ensure client readiness: pre-screening, coordinating and conducting interviews, directing candidates to complete necessary assessments, completing compliance requirements and other on-boarding activities as assigned. Show less

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  Regions Bank

  Mar 2021 - now

  Assistant Branch Manager

  • Overseeing and managing branch operations• Open consumer and business accounts• Enforce corporate procedures and policies• Train and oversee staff from new hire through progression• Educate individuals on loan, lines of credit, and equity• Key and closed unsecured and secured, personal, auto, and equity loans and lines of credit• Educate customers on credit building• Help clients select appropriate account to fit banking needs• Discuss investment opportunities with customers• Help customers to build financial plans and goals • Manage a team of 4 employees • Perform audits and manage reports Show less