James Singer

Experience

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  Palace Entertainment

  May 2014 - Sept 2014

  Groups Sales and Marketing Assistant/Intern - Idlewild & SoakZone

  • Utilize effective communication strategies and tactics to promote the park via traditional and new media• Plan 900+ group/special events, picnics and in-park promotions with a focus on details and guest satisfaction• Communicate with guests, group leaders, media outlets and park departments to coordinate promotions• Serve as a ride attendant during post-summer season, ensuring safety and satisfaction for all park guests

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  Saint Vincent College

  Dec 2014 - May 2016

  • Organize all aspects of 6-8 on and off campus events per semester • Plan various campus events including Bingo and game nights, performers and off campus trips• Coordinate event details including facility reservation, food, set up and vendor contracts• Utilize traditional, technological and social media marketing to promote events in creative ways • Lead a committee of student volunteers and increase involvement through points system incentive• Attended and presented at Regional NACA (National Association for Campus Activities) Conference Show less • Coordinate with editor-in-chief, copy editor, business manager and staff to execute weekly publication in deadline driven environment • Organize and layout monthly print publication using QuarkXPress and Adobe Photoshop and coordinate with outside printing company• Assist with the launch and design of online news source and update with new content weekly using WordPress• Promote print publication and online news source through tradition and social media across campus• Write articles as assigned on a variety of topics concerning important campus news, events, and issues Show less

  • Campus Life Work Study

    Sept 2015 - May 2016

  • Event Coordinator/Chairperson

    Sept 2013 - May 2016

  • Production Manager - The Review

    Sept 2012 - May 2016

  • Mailing and Duplicating Work Study

    Dec 2014 - May 2015
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  Palace Entertainment

  Apr 2015 - Nov 2020

  • Led a team of over 40 employees to ensure seamless operations within HR/Payroll and the Front Gates & Guest Experiences teams.• Oversaw the recruitment, interviewing, training, and onboarding processes, as well as payroll, compliance and retention efforts for approximately 800 seasonal and 30 full-time employees across all park departments.• Addressed team member performance issues and disputes through effective interpersonal communication and problem-solving,while also training frontline leaders. Show less • Develop, coordinate and execute various off-season recruitment plans utilizing social media marketing and traditional outreach to increase applicants.• Organize and complete the hiring/rehiring process for all team members from interviewing to on-boarding.• Coordinate timesheets and payroll elements using the Dayforce platform.• Troubleshoot various team member and technology issues.• Plan events, create weekly newsletter and initiate pin program incentive to create a positive working environment and increase retention. Show less

  • Human Resources & Guest Services Manager

    Jan 2017 - Nov 2020

  • Guest Service Manager

    May 2016 - Jan 2017

  • Human Resources/Recruitment Assistant - Idlewild & SoakZone

    Apr 2015 - May 2016
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  Excela Health

  May 2015 - Aug 2015

  Marketing and Communications Intern

  • Work on external marketing, community relations and internal communication projects.• Coordinate various communication pieces, such as video, press releases and social media.• Develop marketing/communication plans. • Assist with community outreach events.

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  Seven Springs Mountain Resort

  Nov 2020 - Apr 2022

  Human Resources Manager

  • Led Human Resources and Payroll initiatives to deliver on-site services to over 2,000 employees across multiple regional four-season resorts and stand-alone restaurants.• Executed proactive recruitment strategies and outreach events to meet staffing needs, with a strong focus on retention and strategic internal and external partnerships.• Partnered with executive leadership to deliver on short-term operational goals and long-term strategic initiatives. • Implemented a new HRIS system during peak season, overseeing configuration, staff training, compliance and best practice usage serving as the liaison with external vendor. Show less

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  Vail Resorts

  Apr 2022 - now

  • Provide enterprise-wide support within HR shared services, offering consultation, facilitation, and resolution strategies for workplace issues raised by employees.• Aid business stakeholders, including executive leadership, in performance management best practices within company policies. • Partner with business stakeholders at 20 resorts/properties across multiple states and utilize data to foster long-term strategic relationships between the company and employees, thereby reducing people-related risks.• Achieve overall enterprise goals through proactive, data-driven initiatives and influence decision making through strategic relationship development and trusted outcomes. Show less

  • Senior Employee Relations Analyst

    Sept 2024 - now

  • Employee Relations Analyst

    Apr 2022 - Sept 2024