Karanvir Singh Gambhir

Experience

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  PepCoding

  May 2021 - Jul 2021

  Teaching Assistant

  - Prepared study materials for distribution to both students and teachers, ensuring comprehensive resources for effective learning.- Provided assistance to students by addressing doubts and answering questions related to Java programming, fostering a better understanding of the subject matter.- Offered guidance and support to students working on their front-end projects, contributing to their development and success in implementing practical applications of programming concepts.

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  RoboDatics (Unit of Elfedge Solutions Pvt. Ltd.)

  Jul 2021 - Jan 2022

  Business Analyst

  ● Pioneered a reporting framework, elevating key metrics visibility for strategic decision-making.● Collaborated with stakeholders to enhance efficiency and resolve issues for customers.● Translated business needs into actionable requirements, introducing effective solutions to address business challenges.● Conducted insightful research, analyzing trends impacting the software development landscape.● Proficiently used MS-Excel for financial reporting, budget monitoring, and data analysis. Show less

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  Sony

  Sept 2022 - Nov 2022

  Technical support

  ● Managed escalated customer issues● Troubleshoot issues over the phone while logging calls in CRM● Successfully resolved 80% of customer issues on the first call● Received excellent feedback from customers and team leaders

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  Unified Credit Solutions

  Mar 2023 - May 2023

  Graphic Design Intern

  - Created and designed web pages, seamlessly integrating them with databases to ensure a cohesive online experience.- Conducted rigorous testing on pre-made pages, identifying and addressing potential issues to guarantee optimal functionality and user satisfaction.- Wrote and executed queries to enhance database performance and efficiency, contributing to the overall improvement of web applications.- Gained valuable technical skills and knowledge in the field of web development through hands-on experience and problem-solving.- Contributed to the UCS team by actively participating in projects and collaborating with colleagues to achieve common goals.- Successfully concluded the internship, leaving with enhanced expertise and a strong foundation in web development. Show less