Ashlee Gray

Experience

• 

  Verizon

  Apr 2012 - Oct 2015

  Customer Service Pro

  Manage relationships with enterprise clients, understanding their needs and priorities.Renew service agreements, aiming for a minimum 80% monthly customer retention rate.Conduct customer consultations, showcasing product features and ROI benefits.Identify upsell opportunities and collaborate with internal teams for conversion.Address concerns and enhance customer satisfaction through periodic health checks.Liaise with technical support, accounting, and other departments to ensure customer success Show less

• 

  Nashville Electric Service

  Oct 2015 - now

  Senior Work Management Specialist

  Work Scheduling and Coordination: Efficiently schedule and coordinate work assignments to ensure timely project completion.Workflow Optimization: Analyze and streamline work processes for improved productivity and efficiency.Resource Allocation and Capacity Planning: Optimize resource allocation based on workload demands, skill levels, and project needs.Task Assignment and Delegation: Assign tasks to team members based on their skills and expertise to maximize contributions.Quality Assurance: Monitor and maintain high work quality standards, adhering to established procedures.Collaboration and Communication: Foster effective collaboration and communication among teams and stakeholders.Performance Monitoring and Reporting: Track progress, KPIs, and generate reports to evaluate team and project performance.Process Documentation and Improvement: Document and refine work management processes and best practices.Customer Service and Conflict Resolution: Address customer concerns and ensure positive customer interactions regarding work schedules and disruptions Show less

• 

  Service Employees International Union Local 205

  Nov 2019 - now

  Secretary Treasurer