Antwon "Tony" Moore

Experience

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  USAA

  Apr 2007 - Apr 2012

  Rotational Trainer

  Responsible for facilitating new hires, technical skills, member service, and sales training to new and incumbent mortgage professionals across the organization’s three campuses. Partner with business executives to align company objectives with training content. Collaborate with instructional designers to ensure all training content is relevant.

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  Chase

  Apr 2012 - May 2014

  AVP Trainer

  Responsible for consulting with executive business partners to formulate strategic learning plans that prepare each staff member to fund between $3 million and $5 million in real estate mortgage loans monthly and meet service level objectives. Support national business units by customizing over 50 customer experience-training curriculums to reduce errors and increase customer satisfaction. Facilitate regular virtual and classroom trainings on a customer service, regulatory and compliance subjects. Show less

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  Cy-Fair Federal Credit Union

  May 2014 - May 2017

  Responsible for expanding the credit unions $2.5 million asset size through the use of training tools, media and methods. Proactively support strategic business priorities of the CEO and executive leaders in human resources, sales, operations, retail, lending, marketing, and finance by facilitating sales and service skills training, maintaining training curriculum, procedures, executing training plans, analyzing performance assessments to uncover training needs, evaluating customer surveys and to assess service shortfalls and communicate procedural enhancements. Show less Develop and implement needs assessments and evaluate member surveys to determine new and ongoing areas for training. Create programs that reflect the training and professional development needs of employees, overall competitiveness of the Credit Union and that enhance premier service. Develop, implement and conduct training programs that support the organization's strategic plan. Conduct quarterly round table meetings. Update training manuals, prepare technical training for new hires and employees that are recently promoted. Work with executives, mid-level managers and compliance managers to ensure training meets regulatory requirements.Research, identify, and secure professional, cost-effective training resources. Show less

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  Beyond Finance

  Nov 2017 - Apr 2020

  Manager of Talent Development

  Drive the organization’s learning and development team by leading 7 world-class trainers to facilitate the learning, development, and performance of the companies 1,200 employees.

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  U.S. Bank

  Oct 2020 - now

  Procedure and Training Analyst