Deep Enrich
Manuel Lozano
2000 followers
Mexico City, Mexico
Connect with Manuel Lozano to Send Message
Connect
Connect with Manuel Lozano to Send Message
ConnectTimeline
About me
CX - Expert Care (HTTS) Director at Cisco
Education
IPADE Business School
2014 - 2015Programa en Alta Dirección D1
IPADE Business School
2023 - 2024Continuidad 2023-2024
Universidad Anahuac
2011 - 2013MBA Alta Direccion
Kellogg Executive Education
2017 - 2017Advanced Management Program
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
1997 - 2001Bachelor of Science (B.S.) Electronics and Communications Engineering
Experience
Getronics Latam
Feb 2002 - Feb 2009Technical Assistance Center Manager at Getronics
Service Delivery Manager
Feb 2005 - Feb 2009Security & VPN Team Manager
Feb 2004 - Jan 2005Customer Support Engineer
Feb 2002 - Jan 2004
Nortel Networks
Feb 2009 - Jul 2009Contact Center Manager
Cisco
Aug 2009 - nowResponsible for High Touch service contracts among APJC, EMEA, and AMER theaters on Enterprise technologies. LATAM Delivery Manager
Director, Global CX Expert Care / High Touch Technical Support (Enterprise)
Sept 2024 - nowDirector Customer Experience Americas, High Touch Technical Services
Jun 2023 - nowDirector Customer Experience - Collaboration
Jan 2023 - Jun 2023Service Provider & Collaboration Leader, CX
Aug 2020 - Jan 2023Americas High Value Sr. Manager
Sept 2017 - Jul 2020TS Chief of Staff
Feb 2014 - Aug 2017Senior Technical Support Manager
Jul 2012 - Jan 2014High Value Services Leader
Aug 2009 - Jul 2012
Licenses & Certifications
- View certificate
AI for Digital Transformation Certificate
Cornell UniversityMar 2025
Volunteer Experience
Participant
Issued by Habitat for Humanity International on Jul 2013
Associated with Manuel Lozano
Languages
- enEnglish
- poPortuguese
Recommendations
Queen .
Human Resources | Talent Scouting, Niche Talent AcquisitionIndia
Smith zachariah.c.s
Recruitment IT-ITES | HR -Shared Services | Sales & Marketing | DIY Product Trainer | DIY-Process &...Thiruvananthapuram Taluk, India
Yuan liang
Professor at Anhui Agricultural UniversityAnhui Agricultural University
Claire mckenzie
Product Manager | Data ScienceAustin, Texas, United States
Wasim chaudhry
Rogers Communication Inc.Toronto, Ontario, Canada
Sanskriti pokharel
Economics and Environmental Science double major @ Mount Holyoke CollegeBoston, Massachusetts, United States
Maria alejandra bello
Finance Operations Associate at HuronGreater Chicago Area
Riley king
Structural Technician at CBL ConsultingSaint Peter Port, Guernsey, Guernsey
Khalid bashir
IT Specialist ~ Network & System Admin | MCITP | MS | MCSA | MCTSRiyadh, Saudi Arabia
Victor vijay samuel
Associate Manager at Biocon BiologicsBengaluru, Karnataka, India
Imran ali
B2B Growth & Expansion at TyresNmore | Driving Market Success & Strategic Partnerships Across South ...Bengaluru, Karnataka, India
Maria eduarda silva
Customer Experience @ BrexVancouver, British Columbia, Canada
Raphaël chiron
Research engineer in computer science and wireless communication for a fleet of autonomous robotsToulouse, Occitanie, France
Debbie gardner, cfe
Franchise Development and Compliance Director at Keller Williams Realty, Inc.Austin, Texas, United States
María herrera cantín
Market ManagerZaragoza, Aragon, Spain
Maggie wibright
Shopify | Revenue Enablement | Challenger Certified Sales Trainer | MondayGirlGreater Chicago Area
Bebhinn flanagan
Global People PartnerLondon, England, United Kingdom
Софья борушко
Frontend developer at SibedgeСанкт-Петербург, Санкт-Петербург, Россия
Tejas ravetkar
Senior Analyst @PwC India | AWS Certified Cloud PractitionerBengaluru, Karnataka, India
Carlette n.
Chief of Happiness at 23 FactoryÉgletons, Nouvelle-Aquitaine, France
...