Imran Ali

Experience

• 

  Hindustan Aeronautics Limited

  Jan 2016 - Feb 2016

  Summer Intern
• 

  Innovative Tooling Solutions

  Oct 2017 - Apr 2020

  Supervising in production line and troubleshooting.Planning and prioritizing operations to ensure maximum performance and minimum delay.Determining manpower, equipment and raw materials needed to cover production.Performing verifications and tests according to process.Developing new products (NPD) as per the customer requirements and leading team for part production approval process (PPAP). Investigated customer complaints, conducted root cause analysis and developed corrective actions (CAPA).Coordinated with engineering, purchasing and QC inspectors on troubleshooting issues related to inspections.Participated in customer quality audits and responded to findings.Coordinated with production team and developed PPAP documents.Developed inspection plans and procedures for fasteners and raw materials.

  • Production Planner | Quality Engineer

    Jan 2019 - Apr 2020

  • Junior Quality Engineer

    Oct 2017 - Dec 2018
• 

  Autobrix

  Jul 2020 - Nov 2021

  Senior Operations Executive

  Managed and coordinated partner workshop operations effectively.Handled customer escalations, ensuring prompt resolution of issues.Conducted identification and performance evaluation of doorstep field technicians across diverse cities, providing training for enhanced outcomes.Oversaw daily monitoring of expenses and revenue, consistently achieving monthly targets.Collaborated with procurement and logistics teams to ensure seamless operations.

• 

  Automovill Technologies Pvt Ltd

  Nov 2021 - Jul 2023

  Supervising a team of Claim Managers, Examiners, and other staff involved in the claims management across 14 cities. Overseeing all the open claims to prioritise and plan work accordingly for reducing the TAT and maintaining quality work. Responsible for defining operational process, SOP’s and implementing them for cities of Delhi, Haryana, Uttar Pradesh, Rajasthan, Uttarakhand, Madhyapradesh and GujratCommunicating with upper management to develop strategic operations goals.Responsible for handling major clients such as Cars24, Cardekho, ZoomCar, Park Plus, Pumpumpum, Policybazaar.Responsible for on boarding partner workshops and building network across cities.

  • Deputy Manager, Operations - PAN India

    Jun 2022 - Jul 2023

  • Assistant Manager, Operations - North India

    Nov 2021 - May 2022
• 

  Wisedrive | The Warranty Company

  Aug 2023 - Jul 2024

  Operations Manager

  • Managing Four Key Verticals: Extended Warranty, Motor Insurance, Used Car Inspections, Service and Repairs with primary focus and substantial contribution to Extended Warranty and Motor Insurance. Additionally, providing strategic oversight for Inspections, Service, and Repairs to ensure cohesive management and optimal performance across all areas.• Accountable for establishing and managing cashless tie-ups with insurance companies, fostering positive relationships with active agents/brokers to enhance continuous lead flow.• Responsible for onboarding OEM service centers and building a multi-brand workshop network in tier 1 cities of Karnataka to ensure streamlined operations.• Managing the entire business by actively participating in sales and overseeing digital marketing efforts to establish a connection between sales operations and customer satisfaction. Show less

• 

  GroMo

  Sept 2023 - now

  Financial Advisor & Insurance Agent
• 

  Policybazaar.com

  Sept 2023 - now

  Insurance Broker

  Build and maintain strong relationships with clients to understand their insurance needs and provide tailored solutions.Sell insurance policies based on client requirements, explain policy details clearly, and ensure timely policy renewals.Assist clients with claims processing, documentation, and liaison with insurers for fair and prompt settlements.

• 

  Tyresnmore.com

  Aug 2024 - now

  B2B Growth & Expansion Manager - South India

  • Developed and nurtured key partnerships to drive business growth and expand market reach for Tyresnmore.com in South India.• Onboarded new clients to expand the company's customer base and exceed revenue targets through strategic planning and execution.