Wasim Chaudhry

Experience

• 

  Kohinoor Textile Mills, Rawalpindi

  Feb 2000 - Jan 2005

  Assistant Manager Processing

  Process Engineer http://www.kmlg.com

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  Toronto Police Service

  Sept 2008 - Sept 2009

  ( XP Migration/ PC Refresh Project/ Dash Cam )Deployed of 192 workstations, 74 Networked printers, 40 dual monitors and imaged 22 workstationsRelied on documented processes and procedures to accomplish task objectives including un-boxing and preparing new equipment, assembly of computer systems and peripherals, back-up/restore of user's data, installing standard software loads/images, initiating users network connection, making user e-mail connections, escalating customer "issues" to the appropriate staffTested and performed operational checks, Interconnection of computer hardware systems and peripheral equipment.Installed, maintained, and migrated data of 192 workstations and user specific software'sAssisted the client in solving computer-related issues at time of deliveryDocumented, maintained, upgraded or replaced hardware and softwarePerformed Physical InventoryPerformed other duties as assigned byInstalled Hardware and Software and upgraded of computers in police and Emergency task force (ETF) cars.Field serviced / troubleshooted/ rewired of computers, radio and wireless equipments. Troubleshooted service malfunctions and equipment breakdowns (such as the loss of signal, open facilities, and defective equipment) by evaluating, coordinating, and resolving the telecommunications problems. Observed set to evaluate reception and determine cause of faulty reception and cables.Assisted the technical team with installation of eCOPS, CIPS on new computers in police cars. Installed Sierra wirelesses, Global Positioning Systems and Radios in new and existing cars. Show less Installed Hardware and Software and upgraded of computers in police and Emergency task force (ETF) cars.Field serviced / troubleshooted/ rewired of computers, radio and wireless equipments. Troubleshooted service malfunctions and equipment breakdowns (such as the loss of signal, open facilities, and defective equipment) by evaluating, coordinating, and resolving the telecommunications problems. Observed set to evaluate reception and determine cause of faulty reception and cables.Assisted the technical team with installation of eCOPS, CIPS on new computers in police cars. Installed Sierra wirelesses, Global Positioning Systems and Radios in new and existing cars. Show less

  • IT Consultant (IT SUPPORT TECHNICIAN)

    Sept 2008 - Sept 2009

  • IT Consultant (IT SUPPORT TECHNICIAN)

    Sept 2008 - Dec 2008
• 

  IBM

  Jan 2011 - Sept 2015

  Information Technology Desktop Support
• 

  Rogers Communications

  Feb 2015 - now

  Senior Technology Support

  Experience and Areas of expertise:Collaboration Tools: SharePoint, Exchange.Network Operations: Monitoring, support, and management of computing and telecommunication networks including their security. Certifications in Cisco Certified Network Admin (CCNA), Microsoft Certified Systems Admin (MCSE) and ITIL Foundation certification.Access Management: Active Directory or eDirectory tools, processes, and best practices for the administration of group membership, permissions, and policies relating to network, file, print and application provisioning.Change / Release Management: IT infrastructure components (networks, systems, applications, and storage), ITIL (certification), good knowledge of IT Change Management / Coordination or & Release Management processes, best practices, experience in ITSM (IT Service Management) tools. Coordination toolset(s) or technologies.Configuration Management: IT infrastructure components (networks, systems, applications, and storage); ITIL (certification), good knowledge of relational databases and SQL language, best practices, experience in configuration and asset management and ITSM (IT Service Management) tools, experience in IT hardware and software procurement.Network / Communications: CISCO, Certified Cisco Network Admin (CCNA), VoIP systems.Telephony Communications: ISDN, SIP and video conferencing systems, etc.Business Relationship Management: ITIL, ServiceNow and ISM.Service Desk: IT Service Desk, providing end user support in a multi-system environment, working in a client service environment, and dealing directly with employees of different levels, using IT Service Management tools (i.e. ServiceNow, IBM ISM)IT Security: IT infrastructure components (networks, systems, applications, and storage), IT security principles and related methodologies, IT security technologies.Successfully completed the IT Disaster Recovery Planning web-based training. Show less