Marina Rodrigues

Experience

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  Grupo Brasiliense

  Nov 2009 - Jan 2012

  Import Assistant

  Responsable to check import documents and customer service updating a follow up sistem all the steps of the charges before the final transport to the clients at the destination.

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  W&A Traffic Cargo LTDA

  Jul 2012 - Feb 2013

  Import operations coordinator

  Management routine tasks of operating of the post loading and pre nacionalization of charge and follow up with customer service.

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  Pullmantur Cruceros

  Oct 2013 - Jun 2017

  Cruise experiences (Travelling Around the world)

  Customer Service & Bar Waitress | Pullmantur Cruises, Europe | 2014 - 2017 Customer Service & Bar Waitress | Costa Cruises, Europe | 2013 - 2014 -A Spanish cruise line company with a market to Spanish passengers. -Excelled in a dual role on luxury cruise ships, providing exceptional customer service and waitress duties.-Ensured passengers comfort and satisfaction by promptly addressing their needs and inquiries.-Collaborated with a diverse international team to maintain the highest standards of service and hospitality.-Demonstrated adaptability in fast-paced, ever-changing environments while upholding service excellence.-Maintained a keen eye for detail and upheld the cruise line's reputation for outstanding customer service. Show less

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  Exchange program

  Jan 2017 - Jan 2020

  International Exchange Program - Ireland

  Pursued English courses to leverage communication skillsWorking part-time as a Customer Service Representative in various jobs within the hospitality industry.Provided extraordinary customer service and built excellent relationships with customers and colleagues.

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  GoLearn Agency

  Apr 2019 - Mar 2020

  Sales & Marketing Assistant

  International Student Exchange AgencyCreated strategic content for social media campaigns (Instagram and Facebook). -Created partnerships with influencers in order to create content, leverage brand awareness and sales results. -Provided deep service expertise and served as the subject matter expert and support through the phone, email and face-to-face in Portuguese, English and Spanish. -Identified and qualified cross-sell and up-sell opportunities and worked alongside the marketing manager to implement new strategies and marketing campaigns. -Addressed issues within customer initiatives and spearheaded routes to resolution.-Prepared relevant reports for the senior management translating the customer success strategy into deliverable objectives. -Actively researched industry trends to bring new ideas and applications to the company.Achievements:Delivered exceptional service throughout the client journey, from the first contact up until the end of their exchange program - creating personalised exchange programs, according to each client’s particular needs, including flights, accommodation, English school, insurance, visa requirements, Induction Day, Workshops and Job hunt Club.Ensured timely and accurate communication internally, successfully working in a very fast-paced environment. Show less

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  Freelance

  Oct 2021 - Nov 2023

  Social media | Content Creator

  Freelancer - Main Clients: Tattoo Studio and Travel & Lifestyle influencer -Planning social media calendar for clients using Trello (primarily B2C).-Planning, developing and executing social media content and campaigns..-Content creation, both copy and imagery using Canva and video editor platforms.-Conducting market research and studying target audiences trends. -Keeping up to date with the latest digital marketing trends to improve engagement and brand awareness.-Managing the online community and communicating with customers online.Achievements:Successfully increased sales and engagement results by developing effective campaigns and social content. Show less

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  Provincial

  Jun 2022 - Nov 2023

  Customer Service Specialist (Front of House) - TikTok

  Company specialised in corporate security services.-Welcome and greet all visitors and employees to the office.-Ensure visitors are welcomed, assisted and directed to their host.-Be proficient in answering phones, emails, and IT systems.-Accurately record relevant information for inclusion in weekly/monthly reports as required.-Communicate with team members at all times and be able to highlight operational issues immediately.-Be proficient in answering phones, emails, IT systems, CCTV, alarms and access control systems.-Take part in fire drills, maintenance of life safety systems and being proactive regarding updating procedures when requested. Show less

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  Mercury

  Jan 2024 - now

  Site Administrator

  - Manage and book flights for staff, ensuring cost-effectiveness and timely arrangements. - Welcome and coordinate new employees, facilitating smooth onboarding processes and ensuring a positive experience. - Proficient in utilizing SAP system for tasks including time sheet management, GRN (MIGO), and Service Entry. - Control employees’ hours, holidays, and in lieu days, ensuring compliance with company policies and regulations. - Conduct research and negotiate contracts with accommodation providers and agencies, ensuring optimal arrangements for staff. - Efficiently order and organize office supplies, maintaining inventory levels and ensuring a well-equipped workspace. - Handle interactions with suppliers, negotiating terms and managing relationships to ensure smooth operations and cost-effectiveness. Show less