Saiful Jilani, MBA

Experience

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  Bangladesh Air Force

  Jan 1989 - Jan 1998

  •Planned and conducted flight and ground training activities for cadets and officers. •Established core development standards, policies, and procedures to include overall training plans and schedules. •Proposed plans and methods to meet work standards and achieve operational and training objectives. •Assembled data and prepared periodic and special reports, manuals and correspondence. Selected Contributions: •Established high productivity and team cohesion. •Authored and implemented numerous standard operating procedures. •Maintained high standard of training and safety record. Show less •Served as principal advisor to senior management in all matters pertaining to human resource management, security, administration including information gathering and analysis. •Provided security service and ensured individual and organizational protection through programme implementation. •Organized daily and weekly activity procedures.•Briefed regularly senior management on overall progress. •Regularly collaborated with senior, adjacent and subordinate teams. •Handled sensitive and confidential information such as personal files, operational plans of the organization and maintained a clear desk policy to ensure timely dispatch of the files to appropriate agencies.•Prepared agendas, minutes of meetings and distributed to stakeholders on time ensuring flawless dispatch of information; followed up on compliance with meeting decisions.•Devised and maintained extensive filing system; retrieved information related to operation and administration in a fast and timely manner.•Enhanced organizational productivity by arranging and conducting monthly meetings where issues, accomplishments and improvements were discussed.•Prepared, edited and proofread documents for the upper management for onward distribution to different organizations / business partners.•Conducted in-depth operational research work to improve policies and standards of the organizations which helped to cut cost.Selected Contributions: •Developed comprehensive security plan and successfully implemented site wide. •Proactively directed unit personnel to achieve highest information security standards. Show less

  • Helicopter Pilot/ Flight and Ground Instructor

    Jan 1994 - Jan 1998

  • Helicopter Pilot /Adjutant

    Jan 1989 - Jan 1994
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  United Nations

  Jan 1998 - Jan 1999

  Helicopter Pilot/ Deployment

  •Effectively collaborated with United Nations Mission Headquarters and other international groups to achieve organizational objectives. •Coordinated with United Nations Mission's Headquarters to maintain peace, stability and harmony in the mission area. •Worked in cooperation and coordination with 68 different nationals to achieve United Nations Mandate. •Aligned staff resources with workflow requirement; provided teams with up-to-date information in highly dynamic environment. •Ensured safe flying and supervised aviation safety aspects of the contingentSelected Contributions: •Successfully participated multinational meetings as a country representative to present national agenda. •Effectively managed, trained, mentored and coached mid level officers and other ranks in the international environment for achieving better productivity. •Selected by senior management to manage safety programme; successfully planned, organized and executed safety training events. Show less

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  Bangladesh Air Force

  Jan 1999 - Jan 2002

  Helicopter Pilot/ Flight Commander

  •Implemented plans to optimize staff training in support of organizational goals.•Directed operations in collaboration with senior management from multiple departments. •Assessed daily activities and processes; created and presented weekly, monthly, quarterly and yearly reports with recommendations to senior management. •Supervised Flight Safety aspects of the unit.•Oversaw and coordinated office administrative procedures and review, evaluate and implement new procedures. Selected Contributions: •Managed training, evaluation and mentoring programmes. •Led cross functional teams to accomplish multiple projects with competing priorities with scarce resources. •Designed, developed and implemented several processes that served as foundation for human resource development. •Infused team building sessions and focus groups that broadened team's understanding and led event management. Show less

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  Plans, Air Headquarters

  Feb 2004 - Aug 2005

  Deputy Director

  •Planned, organized, implemented and evaluated purchasing activities of Bangladesh Air Force. •Developed policies and procedures to ensuring proper utilization of air force budget in acquiring major weapon and equipment. •Coordinated with various international and local agencies to maintain Government and Vendor relations. •Formulated development strategy for Bangladesh Air Force and coordinated those with other directorates. Selected Contributions: •Formulated operational plan of Bangladesh Air Force and assessed suitability through various units at Air Headquarters and bases. •Prepared Vision 2020 for Bangladesh Air Force. •Authored numerous policy changes accepted and implemented by executive management. Show less

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  Bangladesh Air Force

  Oct 2006 - Mar 2011

  •Developed educational curriculum for diverse group of international students undergoing Junior Command and Defence Services Command and Staff Course.•Planned, directed and accomplished training activities.•Formulated course plan, directed group projects / research thesis and evaluated performance. •Coordinated office administrative procedures, established work priorities and planned for office services, such as equipment, supplies, forms, disposal of assets, maintenance and security services. Selected Contributions: •Effectively developed and implemented course plan for Junior Command and Staff Course. •Authored number of précis for Defence Services Command and Staff Course. •Guided number of group and individual research thesis of national and international students. Show less •Effectively commanded operational flying squadron to achieve operational and training objectives. •Led diverse cross-functional teams to establish, build and maintain productive relationships. •Planned and accomplished all kinds of training, operational and maintenance activities of the squadron. •Authored, restructured and redesigned Standard Operating Procedure to ensure better productivity. •Effectively managed cross-functional talents to achieve organizational goals. •Conducted flight safety seminars and trainings to ensure optimum productivity and compliance of flight safety regulations by all personnel.•Worked as President of Aircraft Investigation Board to investigate root causes of aircraft incident and accident and to recommend corrective actions to avoid recurrence.•Worked as Member Helicopter Categorization Team (Member HCT) and Instrument Rating Examiner (IRE).•Supervised, coordinated and scheduled aircraft maintenance workers to repair and maintain aircraft, and resolved critical maintenance issues and established methods to improve productivity.•Established methods to meet work schedule and coordinate maintenance works activities with other departmentsSelected Contributions: •Achieved success orchestrating multiple projects with competing priorities involving programme development, safety initiatives and quality control. •Resolved critical operational, training and maintenance problems to ensure safety and better productivity. •Established high productivity and team cohesion by creating and implementing modernization of key organizational systems. •Commanded for managing team that surpassed comprehensive inspection requirement by 100%. Show less

  • Chief Instructor and Directing Staff

    May 2008 - Mar 2011

  • Helicopter Pilot/ Officer Commanding

    Oct 2006 - May 2008
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  South Asian Airlines Limited

  Jul 2011 - Sept 2015

  Helicopter Pilot | Director Aviation Safety and Commercial

  •Coordinated with MD and DFO to ensure safe operation and initiated corrective actions.•Reviewed the safety aspects and made recommendations accordingly to the MD/DFO.•Worked as the contact person to consult, liaise and deal with the media, commercial air operators and government agencies on issues of flight safety•Investigated aircraft accident, called for Safety Hearings and interviewed crew members to establish the facts behind any incident. •Prepared and maintained the Safety Management System (SMS) manual and ensured its compliance.•Interpreted and applied National Civil Aviation regulations to the company SMS•Reviewed and updated company SOP and Flight Operations Manual (FOM) •Performed duty as a commercial pilot.•Proactively established, developed and maintained strong client relationships through regular contact and through providing timely, value-added information, advice and recommendations•Sourced new sales opportunities and played key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of services.•Ensured high levels of customer satisfaction through excellent sales service•Assisted Civil Aviation Authority Bangladesh (CAAB) to review and update CARs.•Supervised, coordinated and scheduled aircraft maintenance workers to repair and maintain aircraft, and resolved critical maintenance issues•Enhanced organizational productivity by arranging and conducting monthly flight safety meetings where issues, accomplishments and improvements were discussed•Conducted safety risk assessment of the airlines and established core development standards, policies, and procedures to include overall training plans and schedules relating to flight safety •Identified safety deficiencies, and proposed plans and methods to meet work standards and achieve operational and safety objectives•Assembled data and prepared periodic and special reports, manuals and correspondence. Show less

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  South East University, Bangladesh

  Sept 2013 - Jun 2015

  Faculty, Business Law

  •Developed training curriculum for under-graduate level students•Formulated course plan, direct group projects and evaluate performance. •Conducted classes as per the plan and on assigned subjects using power point presentation

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  South East University

  Jan 2014 - Jun 2015

  Faculty, Production and Operations Management

  •Developed training curriculum for under-graduate level students•Formulated course plan, direct group projects and evaluate performance. •Conducted classes as per the plan and on assigned subjects using power point presentation

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  Canadian Tire Corporation

  Dec 2015 - May 2017

  Automotive Retail

  •Ensure customer satisfaction by communicating in professional and ethical way using excellent communication skills and by meeting their needs.•Proactively establish, develop and maintain strong client relationships through regular contact and by providing timely information, advice and recommendations•Engage with new and existing clients every day to understand their needs, present recommendations, offer advice and complete sales•Provide professional suggestion to customers regarding all kind of automotive parts•Provide sound advice at every customer interaction, contributing to a legendary customer experience•Respond to customer inquiries at the desk, over telephone and on the floor and provide expert opinion•Proactively demonstrate leadership in the floor and at the desk with the goal to deliver a legendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations•Handle incoming telephone calls from existing and new customers to determine their needs and suggest additional sales of products and services•Build, maintain and retain client relationships that lead to an in-depth understanding of a client’s needs and provide advice, and recommendations tailored to each client•Process customer order or refer the customer to the appropriate responsible function for additional assistance•Fulfill customer orders accurately and in a timely manner.•Liaison with both inside and outside agencies to place orders. Show less

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  Sage

  May 2017 - May 2019

  Account Manager

  •Supporting the Senior Account Managers during the full Sales Cycle in order to achieve revenue growth•Creating and developing strong and sustainable relationships with relevant executive level influencers at the customers’ organizations to achieve revenue growth.•Managing Sales pipeline and negotiating to close base revenue sales to existing and new customers.•Building and maintaining relationships with key decision makers internally and externally, share developments and market insights with all stakeholders. •Forecasting and reporting effectively and accurately all pipeline to the Outbound Sales Manager.•Maintaining and enhancing product knowledge in order to be recognized as an expert and an ambassador for the Sage brand.•Understanding market requirements to establish, maintain and enhance customer relationships.•Placing sales orders accurately and efficiently in line with team service levels•Providing inbound telephone support for Business Partners & Customers within service levels•Managing, allocating and actioning incoming email requests to mail boxes from Business Partners and customers within service levels•Assisting in the management of the Customer Lifecycle by producing renewal keys, amending registrations in line with the licensing policy and procedures Show less

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  Great Slave Helicopters 2018 Ltd.

  Jun 2019 - Jul 2019

  Base Manager and Pilot
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  Sage

  Aug 2019 - now

  Senior Account Manager