Bailey Viguet

Experience

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  Multiple Companies

  Jun 2014 - Apr 2017

  Various Entry Level Roles

  The Lion's Share, Inc: I provided quality control for all items produced. I interacted with both employees and customers to ensure a satisfactory experience.All Star Physical Therapy: I created a safe, effective environment through verbal and written communication, listening, coaching, and multitasking in an often fast paced environment.

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  American Fireglass

  Apr 2017 - Apr 2019

  E-Commerce Customer Service Representative

  American Fire Glass is a pioneer in the fireplace/fire pit glass and burner products industry. Today, AFG supplies high quality products to many of the best known firms in the hearth, fireplace and firepit industries. I originally started in this role at Yard Freaks. As Yard Freaks was migrated under the American Fire Glass umbrella of brands, my duties remained the same. I managed large amounts of incoming calls relating to customer inquiries and concerns. I was able to identify and assess customers’ needs to achieve satisfaction and build sustainable relationships and trust with customer accounts through open and interactive communication. I provided accurate, valid and complete information by using the right methods/tools. I met personal/customer service team sales targets and call handling quotas in addition to handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution. I kept records of any and all customer interactions in addition to processing and managing all returns and outgoing shipments. Show less

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  IndoSoul Pty Ltd

  Jul 2019 - Dec 2019

  Marketing, Sales, and Client Support

  IndoSoul’s passion for quality outdoor furniture is recognized by dealers and designers alike, for its unique approach to offer furniture that has heart and soul. Quality furniture that represents a deep artistic flair, modern edge and notably astute in its practical application. • Worked closely with VP and CEO to develop marketing campaigns including, but not limited to, designing product catalogs, lookbooks, emails, SMS marketing, social media engagement etc.• Supported sales team with maintaining client relationships• Assisted with product management functions, marketplace management, SKU setups• Managed front end and back end of website• Maintained accurate sales records and created detailed reports Show less

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  County of Riverside

  Dec 2019 - Apr 2020

  Probation Corrections Officer

  • Supervised the conduct and behavior of youth while maintaining necessary order and discipline• Directed groups in constructive activities and imposed restrictions when necessary• Prepared daily reports in accordance with both departmental and state guidelines and policies• Attempted to modify antisocial behavior and provided guidance on personal problems such as relationships with peers, parents, and school personnel

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  CleanItSupply.com

  Sept 2020 - Jan 2023

  • Assisted in the mentoring and training of new representatives• Served as the primary contact for our sales team and high-level clients• Acted as an escalation point for our representatives• Analyzed data to ensure compliance with KPIs and prepared executive reports• Acted as a support resource for implementation of advanced software products• Oversaw daily task management including case routing and organization CleanItSupply.com is a fast growing wholesale janitorial, office supply and restaurant / food service company with headquarters located in Jeffersonville, PA. While the majority of my duties at CIS are consistent of customer service and order management, I do also handle the following:• EDI rejects, fraudulent order review• Marketplace management and analytical reporting• Assisting product management to help optimize and correct product listings

  • Senior E-Commerce Support Representative

    Aug 2021 - Jan 2023

  • E-Commerce Support Representative

    Sept 2020 - Aug 2021
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  Cartograph

  Jan 2023 - now

  We are an eCommerce-focused agency that helps CPG brands sell on Amazon. Our mission is to help brands grow products that are better for people and the planet. We support brands end to-end with strategy, content, pricing, SEO, advertising, operations and logistics.

  • Brand Manager

    May 2024 - now

  • Brand Specialist

    Jan 2023 - May 2024