Prince Agyapong

Experience

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  JACK & JONES

  Jun 2019 - Dec 2019

  Brand Ambassador

  - Optimized the store’s profit increase by providing the customers with a pleasant shopping experience, including providing customers with garment options and direct service- Actively worked with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per Jack and Jones guidelines, to maximize selling opportunities- Worked effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per Jack and Jones store standards- Processed client payments, discounts and also issued receipts as needed Show less

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  TTEC

  Sept 2021 - Jun 2022

  User Support Technician

  • Handled Customer’s Complaints by providing solutions, often within a time limit to ensure thatthe customer is satisfied• Documented clients interactions, problems and resolutions accurately into the system• Used the relevant Support tools and procedures to identify and effectively convey the state andprogress of the issue.• Provided Technical support to customers by troubleshooting and resolving hardware, software andnetworking issues remotely• Assisted in innovation through ideas for process improvement and efficiency.• Identified customer’s needs in order to help them appropriately by providing step-by-step solutionsor written instructions to resolve their technical issues• Escalated unresolved issues to the appropriate support team members to be handled in a timelymanner• Communicated with client through emails and Phone calls• Advised customer’s on how the workout machine/equipments works, how to use them and to accessthem Show less

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  TD

  Jun 2022 - Mar 2023

  Cash Management Officer

  Td Bank, Cash Management Officer June 2022 – March 2023 • Supported Commercial, Small Business, Commercial National Accounts, and Corporate Customerswith their day to day Cash Management requirements through Web Business BankingPlatform.• Processed new client setups, changes to existing client profiles, and ensured billing was conducted,using various software and websites, within the appropriate timeframe to maximize the profitmargin monthly.• Ensured the prevention and detection of money laundering using Fintrac• Ensured improvements to the banking, distribution, and reporting procedures in collaborationwith other team members.• Prepared daily cash reports that outlined incoming funds and outgoing funds• Maintained various billing related spreadsheets to ensure clients are charged according to the productsthey have chosen, and the charges are in accordance with the contracts signed by the clients.• Ensured that all steps are taken when processing monthly billing and that negotiated fees areproperly entered into the billing system.• Supported the Finance Manager with projects and tasks when required• Ensured both outgoing and incoming wire transfers are properly processed• Ensured processes are established, understood, and followed to minimize operational risk by takingprecautions with data input and adhering to internal policies and procedures.• Created a positive customer experience at every encounter and maintain email etiquette and professionalism Show less

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  Canada Life

  Sept 2023 - Mar 2024

  Customer Relations Specialist

  • Handle customer’s complaints by providing solutions, often within a time limit to ensure that thecustomer is satisfied• Communicate with customers through various channels, including phone and email• Address customer concerns, inquiries, and complaints effectively and efficiently.• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.• Maintain detailed and accurate records of customer interactions and transactions.• Utilize customer relationship management (CRM) tools to manage customer data.• Troubleshoot/resolve medical or dental inquiries using various systems and tools in a timely manner• Provide technical support to customers through website and web browser navigation• Use the relevant Support tools and procedures to identify and effectively convey the state andprogress of the issue.• Escalate unresolved issues to the appropriate support team members to be handled in a timelymanner Show less

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  BMO

  Mar 2024 - now

  Senior Financial Service Representative