Sandra Wan

Experience

• 

  Multiplan Detacheringsbureau

  Jan 1997 - Jan 1998

  Administratief

  - Responsible for processing the salary payments to the employees- Maintain contact with the employees- Several administrative tasks

• 

  ING Nederland

  Jan 1998 - Jan 2013

  • Leading - Role as senior within the team - Coach, train and distribute tasks within the team - Organize cross department meetings and follow up the action list (CLMOG and FEC Change board) - Chair the CLM team meetings and IT alignment meetings - Own and control the team mailbox• Analysis and processes - Process definitions and improvements - First contact point for CAS audit 2012 - Advising role to the Management, Compliance departments, asset owners (PCM/BCD) and alert handlers - Analysis of possible Compliance risks and provide advice how to limit these risks - Analyze the changes in the ING FEC policy and translate them in requirements or conditions for the Fircosoft systems - Analyze the impact of list changes on the screening process and communicate it to the asset owners. Eventually prevent their impact through definition of new rules and good guys.• Projects - Start-up and follow up projects as senior and end user  - Define the project objectives and requirements - Validate and accept project analyses and deliverables  - Lead and perform the UAT • Operations - Responsible for creating, validating and distributing lists for screenings which are mandatory for all ING entities regarding pre-transaction and customer name screenings - First contact point for the IT department - Raise issues and be responsible for the systems improvements Show less - Register and maintain 2 systems (EAGLE and PRS) - First contact point worldwide for questions and problems with regard to the 2 systems- Responsible for the completion of the yearly legal obligations (ING Groep N.V., ING Bank N.V. and ING Verzekeringen N.V.)- Responsible for the proper Chamber of Commerce registration for the 3 legal entities- Responsible for the certifications of documents by apostil’s or legalizations - Draft the minutes for the General Shareholders Meeting, Extra Ordinary Shareholders Meeting, Proxies, Liability Disclosures and withdraw the Liability Disclosures- Give trainings to users worldwide concerning the EAGLE system- Own and control the team mailbox Show less

  • Central List Manager

    Jan 2008 - Jan 2013

  • Legal Assistant Paralegal

    Jan 2002 - Jan 2008

  • Backofficemedewerker - Cross Border Payment

    Jan 1998 - Jan 2002
• 

  ING Belgium

  Jan 2013 - now

  Set up and define the new function as Quality Assuror within ING Belgium. • Leading - Advises 1st line alert handling SPOC’s regarding issues that concern the screening of cross border payments and customer name screening - Responsible for an up to date guideline regarding the screening of cross border payments - Perform daily quality checks and statistics on quantity, SLA’s, time averages - Responsible for the content of a communication tool (Confluence) used within the 1st line alert handling team(s) - Responsible for escalating issues regarding the screening of cross border payments or customer name screening to the correct level - Investigate and communicate possible compliance risks - Explain the ING FEC policy updates and their consequences to the first line and second line and translate them in work instructions to avoid any compliance risk due to misinterpretation of the policy - Own and control the team mailbox• Analysis and processes - Do analyses on possible rules or good guys in order to help the 1st line to diminish obvious false positives and keep the hit ratio on a certain level - Perform monthly quality and quantity analyses, provide possible advices, possible efficiency gains in processes and follow ups and report the results in the Stakeholders meeting - Prepare and present the Steerco FATF report with the top 10 banks which were not FATF compliant• Operations - Chair a quarterly MLRO conference call from different countries and prepare agenda and minutes  - Prepare and present the monthly report in the Stakeholders meeting for Transaction Screening - Contact point and intermediary between the 1st line SPOC’s, the MLRO’s, the Asset Owner, BCRM, Coe - Provide trainings or lessons learn to the 1st line alert handlers - First contact point for CAS audits in 2015, 2016 and 2017 - WPI creation for all processes - Hit handling in local system for FATF alerts Show less

  • Operational Risk Officer

    Sept 2017 - now

  • Product Analyst

    Jan 2013 - Sept 2017