Deep Enrich
Laila CHKOUK
Complaints Management
178 followers
Antony, Île-de-France, France
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About me
Service Desk Delivery Manager (ITIL v3)
Education
Institut spécialisé de Technology appliquée de Gestion Rabat
2005 - 2007BTS Réseaux et Systèmes Informatiques
Studi
2022 - 2023Bachelor's degree (In Progress) Chef de projet digital
Université Internationale de Rabat
2018 - 2019Management des Entreprises
Experience
Sitel
Jun 2007 - Sept 2010Complaints Management
DXC Technology Morocco
Oct 2010 - Jul 2017Service Desk Delivery Manager
Oct 2014 - Jul 2017Team Leader
Oct 2011 - Oct 2014Coach
Oct 2010 - Oct 2011
Licenses & Certifications
Découvrir la posture d'agilité
OpenClassroomsAug 2019Initiez-vous à la comptabilité
OpenClassroomsJan 2019
ITIL v3 certification
EXINOct 2011Devenez Mentor Evaluateur
OpenClassroomsSept 2019Initiez-vous au Marketing Digital
OpenClassroomsSept 2019
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