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Laila CHKOUK

Laila chkouk

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location of Laila CHKOUKAntony, Île-de-France, France
Phone number of Laila CHKOUK+91 xxxx xxxxx
Followers of Laila CHKOUK178 followers

  • Timeline

    Jun 2007 - Sept 2010

    Complaints Management

    Sitel
    Current Company
    Oct 2010 - Jul 2017

    Service Desk Delivery Manager

    DXC Technology Morocco
    Sale, Rabat-Salé-Kenitra, Morocco

  • About me

    Service Desk Delivery Manager (ITIL v3)

  • Education

    • Institut spécialisé de technology appliquée de gestion rabat

      2005 - 2007
      Bts réseaux et systèmes informatiques

    • Studi

      2022 - 2023
      Bachelor's degree (in progress) chef de projet digital

    • Université internationale de rabat

      2018 - 2019
      Management des entreprises

  • Experience

    • Sitel

      Jun 2007 - Sept 2010
      Complaints management

    • Dxc technology morocco

      Oct 2010 - Jul 2017

      • Service Desk Delivery Manager

        Oct 2014 - Jul 2017

      • Team Leader

        Oct 2011 - Oct 2014

      • Coach

        Oct 2010 - Oct 2011

  • Licenses & Certifications

    • Découvrir la posture d'agilité

      Openclassrooms
      Aug 2019

    • Initiez-vous à la comptabilité

      Openclassrooms
      Jan 2019

    • Itil v3 certification

      Exin
      Oct 2011

    • Devenez mentor evaluateur

      Openclassrooms
      Sept 2019

    • Initiez-vous au marketing digital

      Openclassrooms
      Sept 2019