Chirodipto Dutta

Experience

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  GE Capital

  Sept 2001 - Aug 2003

  Process Developer

  ▪ Process Improvement Initiatives▪ Service delivery fulfillment as per SLA's. Responsible for team performance. Monitoring, coaching & mentoring associates on required Process Parameters (Average Handle Time, Process Knowledge, Call Quality.)▪ Identifying training needs for associates. Quality Assurance and Mentoring.

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  WNS

  Aug 2003 - Aug 2005

  Manager Project Management

  ▪ Offshore Transitions, Project Management, Diagnostic Projects▪ Supporting continuous improvement initiatives to ensure high levels of customer satisfaction▪ Participate in early-stage opportunity assessment, due diligence, and development of the outsourcing transition plan and change management program, PMO Management

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  ICICI OneSource

  Aug 2005 - Feb 2006

  Manager Project Management

  ▪ Offshore Transitions, Project Management, Diagnostic Projects▪ Conduct opportunity assessment and development of the outsourcing programs▪ Participate in early-stage opportunity assessment, due diligence, and development of the outsourcing transition plan and change management program

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  WNS

  Feb 2006 - Apr 2010

  Associate Vice President Project Management

  ▪ Lead opportunity assessment, governance, and development of the outsourcing & change management programs.▪ Provide operational leadership from incubation to stabilisation of various processes for key projects▪ Responsible for Account Management, Client Servicing, Program Management, Business Development and P&L delivery during project lifecycle

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  IKS Health

  Apr 2010 - Jul 2010

  Associate Vice President Projec Management

  ▪ Lead all existing and new projects on across the organisation▪ Support senior management on solution design, strategic planning and solution design▪ Manage transformational Projects on Quality and Automation

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  Nomura

  Jul 2010 - now

  Executive Director

  As an Executive Director, my core responsibilities include:▪ Lead global & regional initiatives from planning to execution.▪ Engage, influence, and partner with global Senior Management to lead strategic initiatives across sites▪ Own cross functional partnership with teams across Operations, Finance, Risk, HR, etc to address evolving business needs and align technology with business strategy.▪ Responsible for project budgets and financials to meet business goals & priorities.▪ Proactive risk management, communications and conflict resolution across functions & regions.▪ Lead key partnerships cross functionally for IT service governance and IT Risk management▪ Mentor and lead large teams to deliver cross functional, geographical projects & programs▪ Partner with Senior Management in India for a wider CoE setup in the India officeNomura Services India Pvt. Ltd UK Branch Vice President, UK Branch Manager/Authorized representative2015-2017As the Vice President of the UK branch based in London for Nomura, I was the authorised representative to various govt.and regulatory bodies including the HMRC, Home Office and FCA. My core responsibilities were:▪ Coordinate and facilitate all offshoring initiatives from Europe to London▪ Provide operational leadership and guidance to manage services out of India and Europe.▪ Attend periodic review with functional and local leadership at London and India▪ Act as point of contact for HMRC, Home office and FCA. Show less