Vilma Castro, MSCP

Experience

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  Mount Saint Mary's University

  Oct 2008 - May 2019

  Demonstrated adequate knowledge of admission-related information to the following graduate division programs: Master of Science in General Counseling Psychology (GCP)Marriage and Family Therapy (MFT)Marriage and Family Therapy (MFT)/Enlaces-Bilingual Clinical Psychology (PsyD)Master of Arts in the HumanitiesMaster of Arts in Religious StudiesArrange travel and itineraries for recruitment travel that includes graduate fairs, conferences, panels, and present in-class visits to promote graduate admission programs. Execute recruitment plans assigned by the Graduate Admission Director to enroll the maximum number of students into the Graduate Division. Coordinated information sessions, lunch and learn, and offsite events. Book conference rooms, order meeting catering, and ensure set up before each recruitment event. Show less Managed confidentiality of data information and compliance with university policies regarding application-supporting documentation for domestic and international students for undergraduate, master's, and doctoral programs. Executed Salesforce (CRM) and Colleague WebUi database accuracy, data clean up, image supporting documents, and troubleshooting system errors to ensure graduate admission counselors view accurate Excel data utilized for recruitment purposes. Specialized in pre-screening the completion of electronic files for multiple graduate programs; initiated review status for program chairs or directors to interview applicants and finalize admission decisions. Expedited inquiry letters to prospective students and decision letters to admitted students; ensured database reflects acceptance status to allow admitted students to proceed with enrollment procedures. Show less Processed admission applications and time-sensitive documents for the following graduate programs:Doctor in Physical TherapyMasters in Business AdministrationNursingPsychologyHumanitiesReligious StudiesEducationHealth Policy ManagementMFA in Creative WritingMFA in Film TVResponsible for primary office coverage, assisting walk-in prospective students, and assisting in student employee supervision while implementing remarkable service skills. Specialize in pre-screen completion of electronic files, notify program directors to initiate the review process, expedite admission decisions, and ensure proper paperwork is ready for the Dean of Graduate Admission final approval. Generated admission Excel reports for the President, Provost, Deans, Directors, and Chairs to access. Data reports that indicate funnel status on all programs include progress on prospective, incomplete, pending, accepted, and enrolled students. Train new employees and supervise student employees on admission-related protocols. Show less

  • Graduate Admission Counselor

    May 2018 - May 2019

  • Admission Data Specialist, Enrollment Operations Department

    Jul 2016 - May 2018

  • Graduate Admission Processor, Graduate Admission

    Oct 2008 - Jul 2016
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  The Chicago School of Professional Psychology

  Jun 2019 - Aug 2021

  Senior Admission Counselor

  Expert in advising prospective students regarding the bachelor’s degree program in psychology and graduate programs within Applied Behavior Analysis (ABA), Business Psychology, Forensic Psychology, and Clinical Psychology. Prescreen for pre-requisite course requirements, GPA criteria, institution accreditations, and unit transfer eligibility, identify financial needs and address any individual concerns or obstacles. Conduct admission advising sessions via virtual platforms or phone, make visitor arrangements for campus visits, and get security clearances to access campus facilities. Ensure communication with prospective students, applicants, and newly enrolled student data was accurately recorded in Salesforce-Customer Relationship Management (CRM). Manage outreach recruitment efforts to achieve individual and team enrollment goals while meeting targeted conversion metrics. Show less

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  Mount Saint Mary's University

  Aug 2021 - now

  Oversee the needs of the Doctor of Clinical Psychology (PsyD) program co-directors: Director of Administration, Director of Clinical Training, and Director of Research. Ensure the PsyD team adheres to time-sensitive deadlines. Successfully manage Outlook calendar, arrange meetings, conducted project management projects, oversee and delegate follow-up tasks, and utilized institutional resources to execute successful campus events. Moreover, maintain confidentiality and compliance with the Family Educational Rights and Privacy Act (FERPA) regulations to protect domestic and international student information. Cultivating internal and external professional relationships that promote Equity, Diversity, and Justice policies to achieve shared values of upholding dignity for all. Lastly, specialize in managing program budget, expedite expense reports for program-related credit card purchases and responsible for processing faculty expense reimbursement requests. Show less Develop and implement office policies and procedures, and, equally important, collaborate with other administrative offices to provide excellent solution-focused options for student-related issues and increase retention goals. Customized PsyD application review process while adhering to MSMU policies to achieve university yearly strategic admission goals. In addition, serve as a liaison between faculty, students, and the graduate Division department and coordinate admission decision processes, including pre-screening for degree completion, pre-requisite courses, required units, and application documentation. Facilitated verbal and written communication in the application review, PsyD Committee Interviews, and admission decision process. Managed PsyD program budget and make significant credit card purchases: complete monthly reports and process faculty expense reimbursement requests. Show less

  • PsyD Program Manager

    Sept 2022 - now

  • PsyD Coordinator

    Aug 2021 - Sept 2022