Tailor Harris

Experience

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  Staples

  Aug 2013 - Sept 2014

  Sales Associate

  Assisted customers with product selection and queries Managed shelf stocking and pricing activities Inspected merchandise for quality and quantity Handled cash and credit transactions at cash register

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  Urban Fitness

  Jul 2014 - Apr 2015

  Receptionist

  Collected, compiled, arranged and retained reports, records through proper filing and data-entry Listened attentively to customer needs, offering services and solutions that provide value to the client Greeted members politely, leaving a positive impression of the facility Set appointments for managers and clients per request, with due consideration of their schedules. Analyzed customer accounts to determine whether it was considered delinquent, and sent notifications of payments past due Show less

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  LA Fitness

  Apr 2015 - Aug 2015

  Operations Manager

  Coordinate employee schedules, staff and member appointments, and member bookings to ensure efficient time management and organization. Record office expenditures and reconcile daily deposits to maintain accurate financial records. Negotiate the purchase of office supplies, furniture, and equipment in alignment with company purchasing policies and budgetary constraints.

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  TrueBlue Inc.

  Aug 2015 - Aug 2018

  Support Regional Sales and Vertical Market Directors by providing detailed reports on sales trends, market conditions, key performance metrics, and service resolution processes. These insights help reinforce customer buying decisions, increase sales, and strengthen customer loyalty. Analyze historical data and current events to anticipate business needs and draw informed conclusions, enabling the development and implementation of strategic plans tailored to future demands. Collaborate effectively and efficiently with customers, vendors, and the management team to build strong relationships, investigate, and resolve issues and challenges. Deliver exceptional customer service through meticulous attention to detail, strong problem-solving skills, and proactive follow-up. Conducted training sessions for field and team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. Assumed the role of primary customer service contact, overseeing account management communication, billing, and collections support, as well as preparing for and participating in business reviews. Manage multiple accounts and assignments while consistently meeting agreed-upon deadlines. Show less Collaborate to resolve customer issues with a focus on compliance, ensuring that all regulatory standards are met and maintained Provide coaching to our internal Labor Ready branches on processes related to VMS (Vendor Managed System) billing and compliance, ensuring adherence to standards and best practices. Monitor customer service level agreements (SLAs) against our ability to meet the required service levels, utilizing key performance indicators (KPIs) to ensure compliance and identify areas for improvement. Show less Handle a high volume of incoming phone calls, averaging between 50 to 100 calls per day, while providing excellent customer service and support. Efficiently resolve incoming emails while managing phone calls, ensuring timely responses and maintaining high levels of customer service. Ensure timely placement of orders to meet customer needs and maintain efficient operations. "Address incoming customer inquiries and provide productive solutions that enhance customer satisfaction. Assisted in training new employees and provided support to colleagues by addressing their questions and concerns. Assisted with weekend projects by covering branch tasks, including placing orders, sourcing replacements, dispatching, creating new accounts, and delivering exceptional customer service to both customers and associates. Assisted with payroll projects once a week, ensuring timely and accurate payment for branch associates. Show less

  • Major Account Customer Service Specialist

    Apr 2017 - Aug 2018

  • Major Account Compliance Clerk

    Nov 2016 - Apr 2017

  • Customer Service Coordinator

    Aug 2015 - Oct 2016
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  Zulily

  Aug 2018 - Aug 2019

  Vendor Operations Account Manager

  Identify process and operational inefficiencies within the vendor portfolio and propose solutions that align with merchandising growth initiatives. Communicate effectively and openly with vendors to address product and pricing inquiries, negotiate contracts for optimal pricing, analyze multiple vendors to determine the best options for specific products, and provide leadership to purchasing agents and buyers. Ensure that National Account Customers, Regional Sales, and Vertical Market Directors receive optimal support by identifying key operational opportunities through qualitative analysis reporting. Provide actionable recommendations and solutions to enhance accuracy, efficiency, and scalability. Onboard and train new clients, ensuring they are well-equipped to utilize our services effectively and maximize their experience. Show less

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  TrueBlue Inc.

  Oct 2020 - Aug 2022

  Major Account Customer Service Specialist

  Support Regional Sales and Vertical Market Directors by providing detailed reports on sales trends, market conditions, key performance metrics, and service resolution processes. These insights help reinforce customer buying decisions, increase sales, and strengthen customer loyalty. Analyze historical data and current events to anticipate business needs and draw informed conclusions, enabling the development and implementation of strategic plans tailored to future demands. Collaborate effectively and efficiently with customers, vendors, and the management team to build strong relationships, investigate, and resolve issues and challenges. Deliver exceptional customer service through meticulous attention to detail, strong problem-solving skills, and proactive follow-up. Conducted training sessions for field and team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. Assumed the role of primary customer service contact, overseeing account management communication, billing, and collections support, as well as preparing for and participating in business reviews. Manage multiple accounts and assignments while consistently meeting agreed-upon deadlines. Show less

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  DISYS

  Aug 2022 - Sept 2024

  Client Services Manager

  Overseeing a portfolio of financial and accounting clients, providing exceptional customer service, attention to detail, and proactive problem-solving skills. Committed to thorough follow-up and ensuring client satisfaction while managing their needs efficiently. Assumed the role of primary customer service contact, managing all account communication and ensuring seamless interactions. Responsible for preparing and participating in business reviews, providing insights and driving client engagement. Work effectively and proficiently with customers, vendors, and management teams to build strong relationships, while investigating and resolving issues and challenges to ensure smooth operations and client satisfaction. Oversee, coach, and collaborate with internal teams to drive success, fostering a supportive environment that encourages growth, productivity, and excellence. Developed and implemented procedures to ensure the recruitment of high-quality, compliant candidates, enhancing the efficiency and effectiveness of the hiring process. Identify new business opportunities, analyze industry trends, and forecast client needs to develop tailored solutions and drive growth. Responsible for vetting, interviewing, coaching, and, when necessary, terminating candidates to ensure the team maintains high performance and aligns with company and client standards. Show less