Alvin Zipagan

Experience

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  Teleperformance

  Sept 2020 - Sept 2021

  Customer Service Representative

  • I handled Telco account, Smart Communications, one of the largest mobile network operators in the Philippines, providing a wide range of communication services to its customers. • I provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.• We respond to consumer inquiries through social media, email, and chat. • We use a variety of tools, including Optima, Salesforce, and LIT365 to check the customer's account status. Show less

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  IntouchCX

  Oct 2021 - Aug 2023

  Sales Customer Service Manager

  • I handled an e-commerce account, Samsung, a major electronics and technology company that operates globally, and it has a significant presence in the e-commerce space. • We sell a wide range of products, including smartphones, tablets, smartwatches, TVs, home appliances, and more.• We also address customer's complaints in:-Product Defects or Quality Issues: Complaints about products that are faulty, have defects, or do not meet the expected quality standards.-Customer Service: Concerns about the responsiveness, helpfulness, or effectiveness of Samsung's customer service, including difficulties in getting issues resolved or obtaining technical support.-Software or Firmware Problems: Complaints related to software glitches, slow performance, or difficulties with updates.-Warranty and Repairs: Issues regarding warranty coverage, repair processes, or delays in getting devices repaired or replaced.-Communication: Lack of clear communication from Samsung regarding product releases, updates, or issue resolutions.•We use a variety of tools including, Zendesk, KB, CLM, TMS and more.• In my role as Tier 3 Executive Case Manager, I manage the most serious cases that have been escalated, including emails from the CEO, the Attorney General, and the Better Business Bureau, and more. Show less

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  Setters Philippines

  Jan 2024 - now

  Partner

  𝗪𝗛𝗔𝗧 𝗪𝗘 𝗗𝗢:We’re on a mission to create 1m online jobs.And for the last 5+ years we've already helped over 400+ high-ticket B2B founders in 10+ countries hire an appointment setter to help scale their businesses.We have a pool of elite appointment setters that are qualified and highly-trained to help you generate more leads, acquire more clients, and predictably drive more revenue to scale your business without giving up more of your time.Together we can grow your business and fulfill our mission.𝗖𝗔𝗦𝗘 𝗦𝗧𝗨𝗗𝗜𝗘𝗦:Finlay K. UK's Brand Expert & Startup Mentor ($0 to $20,000 in less than 60 days)⁣Maria G. Dubai's Leadership & Executive Coach (scaled from $4k to $12k/mo in 30 days)⁣⁣Gerard C. UK's Coaching Business Expert (scaled from $60k to $200k in annual sales)Ron M. US based Executive & Public Speaking Expert (added extra $360k in annual revenue)Phil B. Dubai's Business & Network Marketing Expert (scaled from $100k to $500k a year)𝗛𝗢𝗪 𝗪𝗘 𝗗𝗢 𝗜𝗧:CONNECT - Connect with us so we can answer all your questions and set your expectations. We‘re here to help you meet appointment setters and show you ways to generate leads online that will help you scale your business.CONVERSE - Schedule a panel interview with a bunch of our appointment setters. So you can converse with them, ask questions, tell them what you are looking for and share with them what your business is all about. Then choose the setter that you feel is the best fit for your business, goals, and personality.CONVERT - Start working with your appointment setter to generate leads and convert sales. All you have to do is integrate them in your business, explain your services and who your target clients are, establish sales flow and they will start reaching out to your leads right away.𝗛𝗢𝗪 𝗬𝗢𝗨 𝗚𝗘𝗧 𝗜𝗧:Book Strategy Session: https://calendly.com/settersph/ssEmail Us: success@setters.com.phVisit Website: setters.com.ph Show less

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  Vitruvian

  Feb 2024 - now

  Technical Support Specialist and Warranty Support