Aphiena Payne

Experience

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  McDonald's Corporation

  Jun 2012 - Sept 2014

  Certified Swing Manager

  Train new staff, surpass daily goals, coordinate shifts of ten or more crew, cash deposits, customer assistance

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  Papa John's International

  Oct 2014 - May 2015

  Assistant Store Manager
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  AT&T

  May 2015 - Sept 2015

  Sales Consultant

  Help clients add new lines of service, and assist with any phone or bill related issue

• 

  Best Buy

  Nov 2015 - Apr 2016

  Customer Service Specialist
• 

  Best Buy

  Nov 2016 - Dec 2019

  • Front End Lead

    Nov 2017 - Dec 2019

  • Customer Service Specialist

    Nov 2016 - Nov 2017
• 

  Amazon

  Nov 2020 - Jan 2022

  Delivery Station Liasion

  Providing exceptional customer service whilst assisting customer with delivery challenges by using multiple systems and problem solving skills.

• 

  Landing

  Aug 2022 - Jul 2024

  Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue.Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution.Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay.Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.Form partnerships with and oversee property housekeeping teams.Evaluate property and home condition, ensuring inventory meets Landing standardsOversee market metricsMonitor and resolve member support tickets through all member communication channelsAct as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leasesSimultaneously complete multiple daily tasks and build processes for the future Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market GrowthBuild weekly market performance reports and present to Field Operations leaders Show less

  • Task Force Manager

    Aug 2022 - Jul 2024

  • Area General Manager

    Aug 2022 - Mar 2023
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  AphienaxMichelle

  Dec 2024 - now

  Business Owner

  Everyone deserves to shine their light & express their unique personality by creating customized clothing & crafts that spark love, creativity, & joy. I’m happy to bring that joy to you!