Muhammad Abdul Rehman

Experience

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  SAT Degree College

  Jan 2002 - Jan 2006

  Coordinator
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  United Bank Limited

  Feb 2006 - Oct 2007

  Software Engineer

  - Root Cause analysis and Problem Resolution of the complaints related to Applications developed by the software development team. - Designed and developed applications to help support team in the resolution of issues related - Technical Support Queries: A tool used for solving technical support queries. - Transaction Rejection Ratio: A tool shows the status of the transaction done on UBL website and generate a graph of different status and email it to the respective group. - Quality Assurance for the changes made in different applications. Show less

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  Trg | tech

  Oct 2007 - May 2014

  Team Lead - Senior Software Engineer

  - Gathered requirement, designed and developed SATMAP (currently Afiniti) portal for displaying the impact of SATMAP (historical and runtime) in contact center environment and administration of SATMAP.- Designed and Developed SATMAP real-time mobile app for contact center supervisor for real-time analysis - Design and Develop Job Runner, a module for executing different types of jobs (Excel automation) and SSIS package to avoid dependencies on different teams.- Wrote a tool for AT&T (client) for bandwidth survey- Created multiple CRMs for Carnival Client (P & O Brochure Line, P & O Cruises and Princess Cruises). It integrated the data from multiple sources like Contact Center, Email and IVR. Create multiple reports using Excel and SSRS. Processed the payment using database API.- Manage a team of 6 people and deliver within deadlines.- Verification of system functionality, quality and accuracy.- Developed CRM for Optima Pfizer and integrate data from multiple sources like Contact Center and IVR.- Outbound campaign for IIP – Flint Insurance and generated reports for their sale and future clients. - Inbound campaign for Jelf (serving up to 80 clients) for employee queries where agents connect with employee did the action required. Show less

• 

  IBEX | Global

  May 2014 - Jun 2019

  Principal Software Engineer

  - Integrated data from multiple sources e.g. Databases (SQL Server and MySQL), Files and Web (scrapping using Selenium) into the data warehouse using SSIS- Managed deployment of Websites, Web services, WCF and Web apis on IIS and Integrated Single Sign ON (SSO)- Developed Web API’s using C# to provide data to internal teams and client- Wrote data monitoring service (Windows Service) and user interface using .Net Core, reactjs and Entity Framework and reduced data delays up to 70%- Initiated and lead the adoption of reactjs- Aided team in developing Windows services for creating, maintaining report version and archiving- Proficient in SQL Server development, query optimization, parametrized queries, stored procedure and functions- Developed and established quality assurance measures and testing standards for new applications, software, and enhancement of existing applications throughout their development life cycle.- Managed 10 people in the absence of team lead (worked as second in the team) - Test the application using unit test using Nunit and Xunit for .Net and unittest for python- Used Cloud Services (like AWS, Azure or GCP) for testing AI models- Implemented Spark for data visualization of historical analysis and saved up to 50% time- Conducted code analysis and review, requirements analysis and did identification of code metrics, system risk analysis and software reliability analysis.- Performance tuning, improvement, balancing, usability and automation. Show less

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  Rocket Innovation Studio

  Aug 2019 - now

  - Converted eSigning platform from angular 1.6. to latest angular version- Deployed and maintained the infrastructure in Azure using Azure Kubernetes, CDN, Storage Service etc- Authenticated users using Azure B2C custom policies - Improved the performance using Azure Cosmos DB and event driven architecture- Synchronized data in real time between users using SignalR and Azure Service Bus- Automated the infrastructure using ARM templates- Migrating legacy services to aws cloud using C#.Net Core- Creating and maintain cloud infrastructure- Developing microservices and api in ASP.Net Core using test driven development- Implemented Logic apps to generate teams alert Show less

  • Senior Software Developer I

    May 2022 - now

  • Software Developer

    Aug 2019 - May 2022