
Michael Cox
Customer Service Representative

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About me
Training and Competency Consultant at Positive Development Consulting
Education

Tewkesbury Comprehensive
-
University College Worcester
1998 - 2002Batchelor of Science Initital Primary EducationInitial Primary Education
Experience

Lloyds TSB
Jan 2003 - Jan 2005Customer Service Representative
Lloyds TSB Private Banking
Jan 2005 - Jan 2006Managers Assistant
ATTIVO
Jan 2007 - Jan 2009Group Administration Manager
GTC Admin Services
Feb 2010 - Jan 2011Operations Manager
Henri James Wealth
Mar 2010 - May 2011PartnerOperations Manager and Partner of Henri James Wealth Independent Financial Advisers.

Fidelius Ltd
Aug 2011 - Oct 2017Ensure compliance with internal policies and procedures and FCA regulatory requirements being met across the Group. Provide ongoing Training & Competency monitoring of Financial Planners and appointed representatives across the Group. Manage the Para-planning team including performance management, team meetings, workflow management and training and development.
Training and Competency Manager
Jun 2013 - Oct 2017Technical Support and Research Site Supervisor
Aug 2011 - Jun 2013

The Beaufort Group
Nov 2017 - Oct 2019Professional Standards ManagerSupporting advisers to stay current in an evolving industry with training and development strategies. Ensuring compliance with internal policies and procedures and FCA regulatory requirements are being met across the Group. Providing ongoing Training & Competency monitoring of Financial Planners and appointed representatives across the Group. Supporting the Group's trainee advisers in achieving CAS status in a timely manner and enabling them to evolve in to Financial Planners.Additionally helping to deliver additional training support in areas such as Lifestyle Cashflow Planning , Paraplanning and product research. Show less

Positive Development Consulting Ltd
Oct 2019 - nowTraining and Competency ConsultantI am a highly client focused Training and Competency Consultant with a varied knowledge of the Financial Planner world. I have gained experience in several Training and Technical roles with both Directly Authorised Firms and Networks. I look to add additional support to your Compliance/Training and Competency team on a consultancy basis and help businesses to achieve their requirements under the annual Fit and Proper Regime and the Certification Regime.As a strong communicator I specialise in observing live client meetings and providing honest, constructive feedback to try and help develop the Financial Planner and enhance the client experience. Through my years working directly with Financial Planners I am very conscious of the challenges they face and deal with the sometimes feared concept of observations with sensitivity and a well-developed sense of humour.Over the Last 20 years I have enjoyed a varied financial services career across a T&C Supervision, Paraplanning, Paraplanning Management and SIPP Management and have supported Financial Planners all through my career. Alongside my observation experience I am also able to provide development support with role plays, case studies, compliance inductions and I have a lot of experience with training advisers and support staff on a number of advice related computer systems.Although I am based in the South West, I am happy work Nationally to support like-minded businesses. Show less
Licenses & Certifications

Dip PFS
CII
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