Michael Cox

Michael Cox

Customer Service Representative

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location of Michael CoxCheltenham, England, United Kingdom

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  • Timeline

  • About me

    Training and Competency Consultant at Positive Development Consulting

  • Education

    • Tewkesbury Comprehensive

      -
    • University College Worcester

      1998 - 2002
      Batchelor of Science Initital Primary Education

      Initial Primary Education

  • Experience

    • Lloyds TSB

      Jan 2003 - Jan 2005
      Customer Service Representative
    • Lloyds TSB Private Banking

      Jan 2005 - Jan 2006
      Managers Assistant
    • ATTIVO

      Jan 2007 - Jan 2009
      Group Administration Manager
    • GTC Admin Services

      Feb 2010 - Jan 2011
      Operations Manager
    • Henri James Wealth

      Mar 2010 - May 2011
      Partner

      Operations Manager and Partner of Henri James Wealth Independent Financial Advisers.

    • Fidelius Ltd

      Aug 2011 - Oct 2017

      Ensure compliance with internal policies and procedures and FCA regulatory requirements being met across the Group. Provide ongoing Training & Competency monitoring of Financial Planners and appointed representatives across the Group. Manage the Para-planning team including performance management, team meetings, workflow management and training and development.

      • Training and Competency Manager

        Jun 2013 - Oct 2017
      • Technical Support and Research Site Supervisor

        Aug 2011 - Jun 2013
    • The Beaufort Group

      Nov 2017 - Oct 2019
      Professional Standards Manager

      Supporting advisers to stay current in an evolving industry with training and development strategies. Ensuring compliance with internal policies and procedures and FCA regulatory requirements are being met across the Group. Providing ongoing Training & Competency monitoring of Financial Planners and appointed representatives across the Group. Supporting the Group's trainee advisers in achieving CAS status in a timely manner and enabling them to evolve in to Financial Planners.Additionally helping to deliver additional training support in areas such as Lifestyle Cashflow Planning , Paraplanning and product research. Show less

    • Positive Development Consulting Ltd

      Oct 2019 - now
      Training and Competency Consultant

      I am a highly client focused Training and Competency Consultant with a varied knowledge of the Financial Planner world. I have gained experience in several Training and Technical roles with both Directly Authorised Firms and Networks. I look to add additional support to your Compliance/Training and Competency team on a consultancy basis and help businesses to achieve their requirements under the annual Fit and Proper Regime and the Certification Regime.As a strong communicator I specialise in observing live client meetings and providing honest, constructive feedback to try and help develop the Financial Planner and enhance the client experience. Through my years working directly with Financial Planners I am very conscious of the challenges they face and deal with the sometimes feared concept of observations with sensitivity and a well-developed sense of humour.Over the Last 20 years I have enjoyed a varied financial services career across a T&C Supervision, Paraplanning, Paraplanning Management and SIPP Management and have supported Financial Planners all through my career. Alongside my observation experience I am also able to provide development support with role plays, case studies, compliance inductions and I have a lot of experience with training advisers and support staff on a number of advice related computer systems.Although I am based in the South West, I am happy work Nationally to support like-minded businesses. Show less

  • Licenses & Certifications

    • Dip PFS

      CII