Ujjal Jyoti Gayan

Experience

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  Air India SATS Airport Services Private Limited (AISATS)

  Nov 2008 - Sept 2009

  Customer Service Executive
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  Air India SATS Airport Services Private Limited (AISATS)

  Nov 2010 - Jan 2012

  Customer Service Executive

  • To remain as basic point of contact for customers with queries, complaints, and feedback’s, requests etc.• Ensuring timely and professional responses to all complaints, requests and queries received.• Research and compilation of answers for informational requests from customers• Proper recording and scrutiny of the complaints received.• Maintain and develop external party relationships.• Preparing reports on the activities of the Customer Care department or team.• Efficient dealing of complaints to completion and enabling satisfaction of customer.• Rendering useful administrative support to other members of the customer care team Show less

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  Spicejet Airline

  Apr 2012 - Aug 2013

  Security Executive

  To perform all security related functions as given for airline operations by the Bureau of Civil Aviation Security. Screening, frisking and overall safety & security of the passengers & their baggage. •Passenger and carry-on baggage screening;•Screening of checked-in baggage;•Screening of airport workers;•Airport and aircraft searches;•Airside driving and escorts; and•Other tasks as required.

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  Taj Hotels Resorts and Palaces

  Oct 2015 - Mar 2017

  Security Officer

  •Responsible for the entire operations and equipment's within the frame work as define in the organization chart.•Responsible for the entire operations and equipment's within the frame work as define in the organization chart.•Assist in supervising / delegating duties to all staff within the department and to prepare their work schedules.•Assist the Security Manager and enforcing policies, procedures, rules and regulations laid down by the hotel in order to achieve uniformity and the required minimum level of standards.•To ensure maximum security and safety measures are provided toward the guest and the Hotel. Show less

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  JW Marriott

  Apr 2017 - Oct 2017

  Loss Prevention Executive

  •Responsible for the entire operations and equipment's within the frame work as define in the organization chart.•Responsible for the entire operations and equipment's within the frame work as define in the organization chart.•Assist in supervising / delegating duties to all staff within the department and to prepare their work schedules.•Assist the Security Manager and enforcing policies, procedures, rules and regulations laid down by the hotel in order to achieve uniformity and the required minimum level of standards.•To ensure maximum security and safety measures are provided toward the guest and the Hotel. Show less

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  Reliance Jio Infocomm Limited

  Feb 2018 - now

  Area Loss Prevention Manager