Diene Inacio

Experience

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  Nexa Tecnologia

  Oct 2012 - Jul 2013

  Technical Support

  Responsible for providing first-level service to users and assisting them with their doubts and difficulties regarding the systems and software used.

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  SEGER

  Aug 2013 - Sept 2014

  Systems Analyst

  Implementation of improvements in the internal customer service process, Supervision of outsourced IT services, Distribution and monitoring of team activities.

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  Spassu

  Oct 2014 - May 2018

  Systems Analyst

  Worked on customized systems for CETESB and ANS, carrying out requirements gathering, approval, implementation and user training.

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  Vixteam Consultoria & Sistemas

  Sept 2018 - Aug 2019

  Systems Analyst

  Worked on customized systems for the oil sector nationally and internationally. Involving analysis, implementation and training with a focus on quality and ensuring the compliance, functionality and automation of customer processes.

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  Perinity

  Aug 2019 - Jul 2021

  Scrum Master

  Worked on digital transformation, implementing agility in product development teams using the Scrum framework, disseminating agile practices and facilitating ceremonies.Use of agile metrics reducing lead time and rework rate.

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  TQI

  Jun 2021 - Aug 2021

  Agile Master

  Worked at Pag Bank in the customer account security (login) stage using the Kanban Method. Disseminating agile practices and facilitating ceremonies.Using agile metrics and monitoring OKRs

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  GLOBAL HITSS

  Aug 2021 - now

  Agile | PM

  Atuação na empresa Claro Brasil em times de Desenvolvimento (e-commerce) e Data & Analytics inspecionando eficiência e eficácia dos serviços.Implementação de scrum, kanban e safe assim como práticas ágeis( refinement, TDD, BDD, etc)Utilização de métricas como lead time, velocity, throughput etc.Implementação de OKR's para acompanhamento de resultados trimestrais.Disseminação da cultura data driven, incentivando experimentação e decisões baseadas em dados através de métricas de produto e negócios. Show less